Head of Guest Experience & Volunteer Leadership

LCBC Church; Willow Street (PA); Presencial; USD 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical coverage

Dental coverage

Vision coverage

Retirement plan with employer match

Flexible schedules

Generous PTO

Descripción de la vacante

LCBC seeks a Willow Street Guest Experience Director to lead and develop hospitality and volunteer teams, delivering a world-class guest experience. The role focuses on recruiting and training volunteers, creating welcoming environments, and providing strategic leadership to ensure effective onboarding and events across the Willow Street campus.

The position emphasizes vision casting, strong communication, and collaboration with campus leadership, with regular weekend responsibilities and

Formación

• Strong people and conflict resolution skills.
• Strong oral and written communication skills.
• Strong organizational and time management skills.
• Strong computer skills with the ability to learn appropriate software skills.
• Ability to maintain absolute confidentiality in handling office and volunteer matters.

Responsabilidades

• Set the pace for a world-class level of hospitality and customer service locally.
• Build and develop strong volunteer teams: recruit, train, equip, empower, and sustain regularly.
• Create excellent, inviting, and warm environments.
• Vision cast constantly.
• Assist with location-specific responsibilities as designed by the Campus Pastor.
• Administrative duties as assigned
• Lead and give oversight to the Attendee Onboarding Process
• Lead and give oversight to Guest Experience Volunteer Teams: Greeters, Host teams, Parking, Communion, Programs, Cleaning teams, etc.
• Office and Administration team
• Special Events teams
• Café and Retail

Conocimientos

People skills

Conflict resolution

Communication

Organization

Time management

Confidentiality

Computer skills

Descripción del empleo

LCBC seeks a Willow Street Guest Experience Director to lead and develop hospitality and volunteer teams, delivering a world-class guest experience. The role focuses on recruiting and training volunteers, creating welcoming environments, and providing strategic leadership to ensure effective onboarding and events across the Willow Street campus.

The position emphasizes vision casting, strong communication, and collaboration with campus leadership, with regular weekend responsibilities and