Willow & Ivy, Host

Lenox Hotel; Boston (MA); On-site; USD 28,000 - 40,000; Full time

Job summary

The Lenox Hotel in Boston seeks a Host to join our fast-paced dining team. You will greet guests, manage reservations, answer calls, and support the service staff to ensure a polished, memorable dining atmosphere across our three outlets. Multilingual candidates are a plus and weekend availability is required.

We offer a welcoming environment where your energy and curiosity help create thoughtful hospitality moments for guests and locals alike.

Qualifications

• Experience in food & beverage environments; 1–2 years preferred.
• Strong verbal and written communication in English.
• Ability to work a flexible schedule, including weekends and holidays; weekend availability required.

Responsibilities

• Greet guests warmly and create a welcoming first impression.
• Manage reservations and guest flow for timely, seamless service.
• Answer phone inquiries and take reservations.
• Maintain high service standards and a polished demeanor.
• Assist the service team by clearing and resetting tables and keeping stations clean.

Skills

Hospitality

Customer service

Communication

English fluency

Tools

Toast POS

Job description

A warm smile says welcome home. Since 1900, The Lenox has been a beloved Back Bay landmark—an independent hotel known for its character, creativity, and genuine hospitality. We empower our team to surprise and delight guests in thoughtful, memorable ways. For many travelers, The Lenox becomes their home in Boston, and our team is at the heart of that experience.

We’re looking for aHost who brings energy, curiosity, and a love of great food, drink, and conversation. If you thrive in a fast‑paced environment, enjoy connecting with people from all walks of life, and believe hospitality is both an art and a team sport, we’d love to meet you.

Our hosts do far more than greet and seat—they set the tone for the entire dining experience. You’ll create a warm, welcoming atmosphere, manage the flow of service, and support the team in delivering exceptional hospitality across our three distinct outlets:

Sweeney’s on Boylston. A lively neighborhood favorite serving authentic Irish classics and Lenox staples. Always spirited, always welcoming.

The Irving at The Lenox. An intimate lobby cocktail bar with turn‑of‑the‑century charm, known for beautifully crafted cocktails and a sense of intrigue.

Willow & Ivy. Led by Executive Chef Daniel Kenney, Willow & Ivy offers a fresh, refined take on New England–inspired American cuisine in a reimagined, inviting space.

What you’ll do

• Create a warm, memorable first impression for every guest
• Manage reservations and guest flow to ensure timely, seamless service
• Answer phone inquiries and reservations
• Maintain exceptional service standards and a polished, professional demeanor
• Assist the service team by clearing and resetting tables as neededKeep host stations and equipment clean, organized, and guest‑ready
• Anticipate and exceed guest expectations with confidence and care

What we’re looking for

• Strong verbal communication skills in English; multilingual candidates are a plus
• At least 1 or 2 years of experience in a food & beverage department
• Familiarity with Toast or similar POS systems is helpful
• Ability to work a flexible schedule including days, evenings, weekends, and holidays.Weekend availability is required

Why you’ll want to work here

• Range of $25 per hour, based on experience.