Willow Analyst - Clinical Documentation (Contract | Remote, PST Hours)

Software Guidance & Assistance, Inc. (SGA, Inc.); San Francisco (CA); Remote; USD 83,000 - 124,000; Full time

Job summary

Software Guidance & Assistance, Inc. (SGA), a technology and resource solutions provider, is seeking a Willow Analyst - Clinical Documentation for a contract assignment with a healthcare client. The role is remote with PST hours.

The analyst will configure, build, and install the Willow application, analyze workflows, and coordinate issues. Strong Willow certification, clinical knowledge, and communication skills are required.

Qualifications

• Willow certification is required.
• Broad knowledge in 1–2 clinical application areas including design, development, implementation, user support and testing.
• Strong problem-resolution skills with timely solution delivery.
• Strong interpersonal skills for training and supporting users of clinical information systems.
• Detail-oriented with solid time management and ability to meet deadlines.
• Excellent written and verbal communication for conveying technical information clearly.

Responsibilities

• Analyze workflows and document operational specifications for the Willow application.
• Configure, build, install, and support the Willow system under lead supervision.
• Collaborate with clinicians to develop or adapt protocols and provide customer service, troubleshooting, and maintenance.

Skills

Willow Certification

Clinical applications knowledge

Analytical skills

Problem solving

Interpersonal skills

Documentation

Testing & validation

Communication

Job description

Software Guidance & Assistance, Inc., (SGA), is searching for a Willow Analyst - Clinical Documentation for a Contract assignment with one of our premier Healthcare clients working remotely. PST hours

Responsibilities

• The Analyst functions as the primary support contact and expert for the application. They work under the direction of the Team Lead and/or Manager to configure, build & install the application. They coordinate all issues that arise during the project for their application area. Key operational activities include primary responsibility to analyze work flows and understand policies, procedures and constraints of the clinical or business operations support by the application. In depth and precise investigation and documentation of operational specifications and application functionality is required. Key technical activities include the analysis of new releases to determine how workflow should be modified, building and populating databases and tables during initial system configuration, conducting system testing and conversion data validation. The application analyst develops and documents internal procedures and establishes change control processes for the application.
• Involves the design, building, testing, and implementation of clinical application systems. Provides support to clinical users through knowledge of clinical processes, documentation needs, workflows, and clinical practice standards, when adapting software to meet their needs.
• Works with clinicians to create or adapt written protocols. Prepares detailed specs encompassing clinical processes, information flow, risk and impact analysis. May provide customer service, troubleshooting, and maintenance.

Required Skills

• Certification in Willow
• Broad and / or in-depth knowledge of 1-2 areas of focus in clinical applications specialty area(s). Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation.
• Strong problem-resolution skills, with the ability to quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner.
• Strong interpersonal skills, with the ability to effectively, train, support, and work collaboratively with users of clinical information systems at all professional and technical levels.
• Detail oriented, with proven organizational skills and the ability to effectively manage time, prioritize tasks, and see projects through to completion on deadline.
• Strong written and verbal communications skills, with the ability to convey technical information and instructions to all levels of clinical applications users in a specific, clear, and concise manner.
• Strong analytical skills and knowledge in documentation and reporting, with the ability to design and execute tests, analyze system performance data, and produce substantive reports and analyses.
• Ability to work with senior staff and managers, serving as a technical resource and providing advice and counsel on issues of functionality, efficiency, cost-effectiveness, policy, and performance.

Preferred Skills

• PharmD preferred but not required

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/ .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.