Remote Willow Analyst, Clinical Documentation

Ampcus, Inc; San Francisco (CA); Remote; USD 90,000 - 140,000; Full time

Job summary

Ampcus, Inc is seeking a Willow Analyst - Clinical Documentation in San Francisco, CA (Remote). The role designs, builds, tests, implements, and supports clinical application systems, working closely with clinical users to tailor workflows and document requirements.

The ideal candidate will configure and maintain Willow, analyze workflows, prepare specs, troubleshoot issues, and produce training materials. Strong collaboration skills and ability to guide cross-functional teams are essential.

Qualifications

• Certification in the Willow application.
• Broad and/or in-depth knowledge of one or two clinical application specialty areas.
• Knowledge of clinical application design, development, implementation, maintenance, user support, and training.
• Experience with system testing, quality assurance, evaluation, and application troubleshooting.
• Strong analytical and problem-solving skills, including the ability to diagnose issues and implement effective solutions.
• Strong interpersonal and collaboration skills, with the ability to support and train users across clinical and technical teams.
• Excellent written and verbal communication skills, including the ability to explain technical information clearly.
• Strong organizational skills and attention to detail, with the ability to prioritize tasks and meet deadlines.
• Experience with documentation, reporting, test execution, and system performance analysis.
• Ability to work independently and collaboratively with senior staff and managers.
• Ability to make sound decisions, manage competing priorities, and provide technical guidance.

Responsibilities

• Serve as the primary support contact and subject matter expert for the Willow application.
• Configure, build, install, and maintain the application under the direction of the Team Lead and/or Manager.
• Analyze clinical and business workflows, policies, procedures, operational requirements, and application constraints.
• Investigate, document, and maintain detailed operational specifications and application functionality requirements.
• Analyze new software releases and determine the impact on existing workflows and application configurations.
• Build and populate databases and tables during initial system configuration.
• Conduct system testing, validate conversion data, and ensure application functionality meets operational requirements.
• Develop and document internal procedures and establish application change control processes.
• Develop user training materials and provide training on application workflows and functionality.
• Troubleshoot and resolve end-user issues during training, go-live, stabilization, and ongoing application support.
• Coordinate application-related issues throughout project implementation and operational support.
• Collaborate with clinical users, technical teams, senior staff, and managers to identify and implement effective solutions.
• Evaluate system performance, execute tests, analyze results, and prepare reports and supporting documentation.
• Provide technical guidance on application functionality, efficiency, cost-effectiveness, policy, and performance.
• Support application maintenance, quality assurance, system testing, and evaluation activities.

Skills

Willow application knowledge

Clinical workflow analysis

Training users

System testing & QA

Analytical problem solving

Job description

Ampcus, Inc is seeking a Willow Analyst - Clinical Documentation in San Francisco, CA (Remote). The role designs, builds, tests, implements, and supports clinical application systems, working closely with clinical users to tailor workflows and document requirements.

The ideal candidate will configure and maintain Willow, analyze workflows, prepare specs, troubleshoot issues, and produce training materials. Strong collaboration skills and ability to guide cross-functional teams are essential.