Will Call Production Support & Customer Care Associate

Digital Room; Los Angeles (CA); On-site; USD 38,000 - 48,000; Full time

Job summary

Digital Room is actively hiring for a Will Call Customer Service Associate at our Torrance, CA location. The role supports will-call operations, coordination with production and customer-facing teams, and timely communication on orders and issues.

The ideal candidate has QA/printing experience, strong communication, and solid Excel/IMS proficiency to ensure accurate order fulfillment and timely problem resolution.

Qualifications

• Experience in QA & printing environments.
• Knowledge of prepress and design concepts.
• Strong analytical, problem-solving and decision-making abilities.
• Excellent verbal and written communication skills.
• Strong prioritization and time management.
• Proficiency with Excel and MS Office.
• Ability to navigate IMS and download reports.
• Customer-centric approach with positive attitude.

Responsibilities

• Assist will call with production and QC issues; open a PT, alert IRS team to QC issues at Will Call counter.
• Coordinate with production, HD, Sales, Team Leads and IRS to identify items at risk of missing deadlines.
• Follow up on delayed items and communicate status to customer-facing groups.
• Capture item identifiers (JO, Item Number, Original due date) and track progress.
• Take actions to fulfill orders as quickly as possible; escalate defects when needed.
• Stop production for serious product defects and participate in defining specs.
• Communicate needs to production and customer-facing teams; follow up on requests.
• Update on upgrades/downgrades, quantities, stock, and shipping methods.

Skills

Quality Assurance & printing

PrePress & design

Analytical thinking

Communication skills

Time management

MS Office & Excel

IMS familiarity

Customer-centric mindset

Tools

IMS software

Job description

Digital Room is actively hiring for a Will Call Customer Service Associate at our Torrance, CA location. The role supports will-call operations, coordination with production and customer-facing teams, and timely communication on orders and issues.

The ideal candidate has QA/printing experience, strong communication, and solid Excel/IMS proficiency to ensure accurate order fulfillment and timely problem resolution.