Wilkerson Service Center Desk Attendant

University of North Dakota; Grand Forks (ND); On-site; USD 18,000 - 25,000; Part time

Job summary

The University of North Dakota invites applications for the Wilkerson Service Center Desk Attendant. This on-site, part-time role serves as the friendly face for students, faculty, staff and campus visitors, handling mail, keys and signage while supporting daily campus operations.

The position is non-benefited, requires a valid US driver's license, strong communication, confidentiality (FERPA), and a flexible, customer-focused attitude; shifts may include driving a UND vehicle to housing

Qualifications

• Must have a valid US driver’s license.
• Criminal History Background Check completed.
• Desire to help students, staff, and campus visitors.
• Excellent communication and interpersonal skills.
• Dependable, professional and detail oriented.
• Ability to maintain strict confidentiality (FERPA).
• Knowledge of UND residence halls and campus resources preferred.
• Tech-savvy and adaptable to new systems.
• Provided staff shirt must be worn during shifts.

Responsibilities

• Provide customer service to students, faculty, staff, and visitors.
• Sort mail and packages for distribution; may drive to mailbox locations.
• Issue pass keys for lockouts or lost keys.
• Assist with communication of campus events and activities.
• Assist in departmental processes.

Skills

Customer service

Communication skills

Confidentiality (FERPA)

Driver's license

Dependable

Job description

Wilkerson Service Center Desk Attendant

• 499409
• Grand Forks, North Dakota, United States
• Institutional Student
• Closing on: Oct 7 2026

Salary/Position Classification

• $15.00 hourly, Non-Exempt (Eligible for overtime)
• Up to 20 hours per week
• 100% Remote Work Availability: No
• Hybrid Work Availability (requires some time on campus): No

Purpose of Position

This is a part-time, non-benefited position. Only UND students are eligible to be hired in this position. Unsolicited applications to this posting will NOT be considered.
As a Desk Assistant, you’ll be the friendly face of the Wilkerson Service Center, helping students, faculty, staff, and campus visitors. You’ll get hands-on experience in customer service, campus operations, and problem-solving, all while supporting the day-to-day flow of campus life. This includes sorting and distributing mail, issuing keys and FOBs, communicating campus events, and assisting the Housing & Residence Life Operations Manager with a variety of tasks. Some shifts may involve driving a UND vehicle to campus housing locations, fun for anyone who enjoys being on the move!

This is a great opportunity to gain professional experience, improve communication and organization skills, and be part of a friendly, supportive campus community.

Duties & Responsibilities

• Provide customer service to students, faculty, staff, and campus visitors
• Sort mail and packages for distribution; may include driving to various campus housing mailbox locations
• Issue pass keys for lockouts or lost keys
• Assist with communication of campus events and activities
• Assist in departmental processes

Minimum Requirements

• Must have a valid US driver’s license.
• Successful completion of a Criminal History Background Check
• Desire to be genuinely helpful and assist students, faculty, staff, and campus visitors is essential
• Excellent communication and interpersonal skills
• Dependable, professional and detail oriented
• Ability to maintain strict confidentiality (FERPA)
• Knowledge of UND residence halls, apartment communities, campus offices, and resources is preferred
• Tech-savvy with a willingness to adapt to new systems
• Provided staff shirt must be worn during shifts

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire. This position does not support visa sponsorship for continued employment.

Preferred Qualifications

• Flexible schedule: Desk Assistants are expected to work 5-20 hours per week. Shifts are available:
  • Weekdays: 8:00 AM - 8:00 PM
  • Weekends: 10:00 AM - 8:00 PM
  • Closed on official UND holidays
• Occasional weekend, holiday, or break work may be required
• Preference given to students with a very flexible schedule who are willing to pick up shifts as available
• Long-term potential: This position may continue through summer 2027 and future semesters, depending on performance, availability, and budget