Wildlife Telecommunicator (LE-60033612)

Adult Correction; North Carolina; On-site; USD 41,000 - 50,000; Full time

Job summary

The North Carolina Wildlife Resources Commission (NCWRC) is seeking a Wildlife Law Enforcement Telecommunicator for the Law Enforcement Division - Telecommunications Center. The Telecommunicator provides centralized communications for the NCWRC and serves as the public information line for law enforcement questions and emergencies.

Responsibilities include handling emergency and non-emergency calls, coordinating with Wildlife Enforcement Officers across 9 districts, and facilitating information

Qualifications

• Experience answering calls in a call center or communication center environment.
• DCIN modules 1–3 experience preferred.
• CJ Leads experience is a plus.
• Emergency dispatch services experience is desirable.
• Data entry experience required.

Responsibilities

• Provide centralized communications for the NC Wildlife Resources Commission.
• Answer emergency and non-emergency calls 24/7.
• Document and disseminate information to Wildlife Enforcement Officers across 9 districts.
• Coordinate requests from federal, state and local agencies.
• Support interpretation of laws, rules, regulations, and general WRC information to the public.

Skills

Call center experience

DCIN experience

CJ Leads experience

Emergency dispatch experience

Data entry experience

Education

High school diploma

Job description

Agency

Wildlife Resource Commission

Division

Enforcement

Job Classification Title

Telecommunicator (S)

Position Number

60033612

Grade

NC04

About Us

The NC Wildlife Resources Commission (NCWRC) is the state government agency created to conserve and sustain the state's fish and wildlife resources through research, scientific management, wise use and public input. The NCWRC is the regulatory agency responsible for the enforcement of North Carolina's fishing, hunting, trapping, and boating laws. The agency has an operational budget of approximately $100 million and employs approximately 700 full-time staff and 100 seasonal temporary staff across the state, including wildlife and fisheries biologists and technicians, wildlife law enforcement officers, wildlife educators, communication specialists, and customer service, information technology and administrative professionals. The NCWRC Mission is to conserve North Carolina's wildlife resources and their habitats and provide programs and opportunities that allow hunters, anglers, boaters, and other outdoor enthusiasts to enjoy wildlife-associated recreation.

Description of Work

The NC Wildlife Resources Commission Law Enforcement Division employs over 200 Wildlife Officers who patrol fields, forests, and inland waters at all hours, in all 100 North Carolina counties. These officers ensure public compliance with fishing, wildlife and boating laws and regulations and enforce the conservation of wildlife resources and provide public safety through both proactive law enforcement and the instruction of quality education.

The WRC Law Enforcement Division - Telecommunications Center answers emergency and non-emergency calls from the public and other law enforcement agencies 24 hours a day, 365 days a year. The Telecommunications Center also documents and disseminates information to Wildlife Enforcement Officers assigned to 9 Districts that cover all 100 counties in North Carolina.

The North Carolina Wildlife Resources Commission is seeking applicants for a Wildlife Law Enforcement Telecommunicator for our Law Enforcement Division - Telecommunications Center. The Wildlife Law Enforcement Telecommunicator's primary responsibility is to provide centralized communications for the NC Wildlife Resources Commission. The Wildlife Law Enforcement Telecommunicator helps the public understand the law through WRC general information phone lines.

The Wildlife Law Enforcement Telecommunicator receives:

• Requests for assistance by radio, telephone, and Division of Criminal Information Network (DCIN) terminals and ensures proper assistance;
• Requests from other governmental agencies (federal, state, and local) and initiates action to ensure delivery of assistance within the jurisdiction and approval of the North Carolina Wildlife Resources Commission.
• Requests from agencies that monitor our frequency (such as State Bureau of Investigation, and US Fish and Wildlife) and provides them with law enforcement related information that is accessed through the Division of Criminal Information Network (DCIN).
• Reports of violations of federal or state game, fish, and boating laws and initiates appropriate enforcement action;
• Reports of fish kills and unusual water pollution and initiates appropriate action;
• Requests from WRC employees and utilizes reference books, DCIN data or other agencies to collect the requested information;
• Requests from the public on interpretation of laws, rules, regulations, and general WRC information (to include season openings, injured or orphaned animals, WRC functions, and WRC program information).

A modified schedule is associated with this position, which involves working 40 hours per week (4 days/week with 10 hours/day). This position is scheduled for 4am - 2 pm (day shift). Weekend work and holiday work will be required as it relates to working a rotating shift. On occasion, changes to the schedule and after-hours work may be required to adequately serve the public.

Knowledge Skills and Abilities/Management Preferences

Recruitment Range: $41,000.00-$50,000.00

MANAGEMENT PREFERENCES:

• Experience answering calls in a call center or communication center environment.
• Division of Criminal Information Network (DCIN) experience (Modules 1, 2, & 3);
• CJ Leads experience;
• Emergency dispatch services experience;
• Data entry experience.

Necessary Special Qualifications

• Must meet the applicable education, employment, and training standards as required to be Division of Criminal Information (DCI) certified;
• Must be DCI certified or become certified within 120 days of employment.

Minimum Education and Experience

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

High school or General E