Wildlife Telecommunicator (LE-60033612)

State of North Carolina - North Carolina Wildlife Resources Commission; North Carolina; Sur place; USD 41 000 - 50 000; Plein temps

Résumé du poste

North Carolina Wildlife Resources Commission seeks a Telecommunicator for the Law Enforcement Division - Telecommunications Center to provide centralized communications for the agency and support public safety around the clock. You will manage radio, phone, and DCIN-based requests, delivering accurate information to officers and agencies across North Carolina.

The role requires experience in a call center or emergency dispatch environment, and DCIN/DCI certification within 120 days of

Qualifications

• Experience answering calls in a call center or communication center environment.
• Must meet education, employment, and training standards to be DC I certified; must be DCI certified or become certified within 120 days of employment.

Responsabilités

• Answer emergency and non-emergency calls from the public and other agencies 24/7.
• Document and disseminate information to Wildlife Officers across districts.
• Provide centralized communications for NCWRC; interpret laws, rules, and program information to the public.
• Coordinate requests for assistance from other agencies and ensure timely action.
• Support DCIN data entry and reference lookups as needed.

Connaissances

Call center experience

Emergency dispatch

DA/DCIN familiarity

Formation

High school diploma or GED

Outils

DCIN

CJ Leads

Description du poste

AgencyWildlife Resource CommissionDivisionEnforcementJob Classification TitleTelecommunicator (S)Position Number60033612GradeNC04About UsThe NC Wildlife Resources Commission (NCWRC) is the state government agency created to conserve and sustain the state’s fish and wildlife resources through research, scientific management, wise use and public input. The NCWRC is the regulatory agency responsible for the enforcement of North Carolina’s fishing, hunting, trapping, and boating laws. The agency has an operational budget of approximately $100 million and employs approximately 700 full-time staff and 100 seasonal temporary staff across the state, including wildlife and fisheries biologists and technicians, wildlife law enforcement officers, wildlife educators, communication specialists, and customer service, information technology and administrative professionals. The NCWRC Mission is to conserve North Carolina’s wildlife resources and their habitats and provide programs and opportunities that allow hunters, anglers, boaters, and other outdoor enthusiasts to enjoy wildlife-associated recreation.Description of WorkThe NC Wildlife Resources Commission Law Enforcement Division employs over 200 Wildlife Officers who patrol fields, forests, and inland waters at all hours, in all 100 North Carolina counties. These officers ensure public compliance with fishing, wildlife and boating laws and regulations and enforce the conservation of wildlife resources and provide public safety through both proactive law enforcement and the instruction of quality education.The WRC Law Enforcement Division - Telecommunications Center answers emergency and non-emergency calls from the public and other law enforcement agencies 24 hours a day, 365 days a year. The Telecommunications Center also documents and disseminates information to Wildlife Enforcement Officers assigned to 9 Districts that cover all 100 counties in North Carolina.The North Carolina Wildlife Resources Commission is seeking applicants for a Wildlife Law Enforcement Telecommunicator for our Law Enforcement Division - Telecommunications Center. The Wildlife Law Enforcement Telecommunicator’s primary responsibility is to provide centralized communications for the NC Wildlife Resources Commission. The Wildlife Law Enforcement Telecommunicator helps the public understand the law through WRC general information phone lines.The Wildlife Law Enforcement Telecommunicator receives:•Requests for assistance by radio, telephone, and Division of Criminal Information Network (DCIN) terminals and ensures proper assistance;•Requests from other governmental agencies (federal, state, and local) and initiates action to ensure delivery of assistance within the jurisdiction and approval of the North Carolina Wildlife Resources Commission.•Requests for assistance from agencies that monitor our frequency (such as State Bureau of Investigation, and US Fish and Wildlife) and provides them with law enforcement related information that is accessed through the Division of Criminal Information Network (DCIN).•Reports of violations of federal or state game, fish, and boating laws and initiates appropriate enforcement action;•Reports of fish kills and unusual water pollution and initiates appropriate action;•Requests from WRC employees and utilizes reference books, DCIN data or other agencies to collect the requested information;•Requests from the public on interpretation of laws, rules, regulations, and general WRC information (to include season openings, injured or orphaned animals, WRC functions, and WRC program information).A modified schedule is associated with this position, which involves working 40 hours per week (4 days/week with 10 hours/day). This position is scheduled for 4am – 2 pm (day shift). Weekend work and holiday work will be required as it relates to working a rotating shift. On occasion, changes to the schedule and after-hours work may be required to adequately serve the public.Knowledge Skills and Abilities/Management PreferencesRecruitment Range: $41,000.00-$50,000.00MANAGEMENT PREFERENCES:Experience answering calls in a call center or communication center environment.Division of Criminal Information Network (DCIN) experience (Modules 1, 2, & 3);CJ Leads experience;Emergency dispatch services experience;Data entry experience.Necessary Special QualificationsMust meet the applicable education, employment, and training standards as required to be Division of Criminal Information (DCI) certified;Must be DCI certified or become certified within 120 days of employment.Minimum Education and ExperienceSome state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.High school or General Educational Development (GED) diploma and sufficient experience to demonstrate an ability to work effectively under pressure situations;or an equivalent combination of education and experience.Necessary Special Qualifications Must meet the applicable education, employment, and training standards as required to be Department of Criminal Information (DCI) certified; must be DCI certified or become certified within 120 days of employment.SUPPLEMENTAL and CONTACT INFORMATION:All applicants applying for employment opportunities must create and submit a comprehensive candidate profile using State of North Carolina Careers for the State of North Carolina. All Required Education and Experience must be included in the candidate profile to receive consideration during the selection and salary administration processes.*The North Carolina Wildlife Resources Commission is an Equal Employment Opportunity Employer*The North Carolina Wildlife Resources Commission (NCWRC) is committed to maintaining a culture of equity, diversity, and inclusion. NCWRC strives to ensure that all employment practices are implemented in a manner that is equitable to all applicants and employees.Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax reference the contact information below. All applicants should indicate the position number and job title in the section \"Jobs Applied For\".Applicants seeking Veteran's Preference must attach a DD 214 Form, Certificate of Release or Discharge from Active Duty along with your application.Applicants seeking National Guard Preference (to include North Carolina Army National Guard & North Carolina Air National Guard) must attach a copy of the NGB 23A (RPAS) or a copy of the DD256 or NGB 22 along with your application.*Degrees must be received from institutions appropriately accredited by the U.S. Department of Education *If you have started a college degree program but have not completed it – please document the number of Semester CREDIT HOURS you have completed in the Education section of your application*State Employee Benefits*We value our employees and offer a wide variety of competitive and family-friendly benefits. Learn more about employee resources, safety, health and wellness information, leave options, employee discounts and more by visiting the NC OSHR website. NC OSHR: Benefits*Employment Eligibility*It is the policy of the State of North Carolina and the Office of State Human Resources (OSHR) that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System).*For More Information*For more information about the North Carolina Wildlife Resources Commission, visit the WRC website. Home Page | NC WildlifeCONTACT INFORMATION:NC Wildlife Resources CommissionHuman Resources OfficePhone: 919-707-0101Fax: [phone]EEO StatementT he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.Recruiter:Lenora Cone MurphyRecruiter Email:[e-mail]