Wildlife Telecommunicator (LE-60033612)

North Carolina Wildlife Resources Commission; United States; On-site; USD 41,000 - 50,000; Full time

Job summary

The North Carolina Wildlife Resources Commission is seeking a Wildlife Law Enforcement Telecommunicator for its Law Enforcement Division - Telecommunications Center. The role provides centralized communications for the commission and supports public understanding of the law through WRC information lines.

The position involves handling calls 24/7, coordinating with DCIN and other agencies, and supporting Wildlife Enforcement Officers across 9 districts.

Qualifications

• Experience in a call center or communications center.
• DCIN modules 1, 2 & 3 experience is preferred.
• CJ Leads and emergency dispatch experience are assets.

Responsibilities

• Provide centralized communications for the NC Wildlife Resources Commission.
• Assist the public in understanding the law via WRC information lines.
• Receive requests for assistance by radio, telephone, and DCIN terminals and coordinate responses.
• Coordinate with other agencies to ensure timely delivery of assistance.
• Document and disseminate information to Wildlife Enforcement Officers across 9 districts.

Skills

Call center experience

DCIN experience

CJ Leads experience

Emergency dispatch

Data entry

Education

High school diploma or GED

Job description

Agency Wildlife Resource Commission Division Enforcement Job Classification Title Telecommunicator (S) Position Number 60033612 Grade NC04

The NC Wildlife Resources Commission (NCWRC) is the state government agency created to conserve and sustain the state’s fish and wildlife resources through research, scientific management, wise use and public input. The NCWRC is the regulatory agency responsible for the enforcement of North Carolina’s fishing, hunting, trapping, and boating laws. The agency has an operational budget of approximately $100 million and employs approximately 700 full-time staff and 100 seasonal temporary staff across the state, including wildlife and fisheries biologists and technicians, wildlife law enforcement officers, wildlife educators, communication specialists, and customer service, information technology and administrative professionals.

About Us The NCWRC Mission is to conserve North Carolina’s wildlife resources and their habitats and provide programs and opportunities that allow hunters, anglers, boaters, and other outdoor enthusiasts to enjoy wildlife-associated recreation.

Description of Work

The NC Wildlife Resources Commission Law Enforcement Division employs over 200 Wildlife Officers who patrol fields, forests, and inland waters at all hours, in all 100 North Carolina counties. These officers ensure public compliance with fishing, wildlife and boating laws and regulations and enforce the conservation of wildlife resources and provide public safety through both proactive law enforcement and the instruction of quality education. The WRC Law Enforcement Division - Telecommunications Center answers emergency and non-emergency calls from the public and other law enforcement agencies 24 hours a day, 365 days a year. The Telecommunications Center also documents and disseminates information to Wildlife Enforcement Officers assigned to 9 Districts that cover all 100 counties in North Carolina.

The North Carolina Wildlife Resources Commission is seeking applicants for a Wildlife Law Enforcement Telecommunicator for our Law Enforcement Division - Telecommunications Center. The Wildlife Law Enforcement Telecommunicator’s primary responsibility is to provide centralized communications for the NC Wildlife Resources Commission. The Wildlife Law Enforcement Telecommunicator helps the public understand the law through WRC general information phone lines.

The Wildlife Law Enforcement Telecommunicator receives:

• Requests for assistance by radio, telephone, and Division of Criminal Information Network (DCIN) terminals and ensures proper assistance;
• Requests from other governmental agencies (federal, state, and local) and initiates action to ensure delivery of assistance within the jurisdiction and approval of the North Carolina Wildlife Resources Commission;
• Requests for assistance from agencies that monitor our frequency (such as State Bureau of Investigation, and US Fish and Wildlife) and provides them with law enforcement related information that is accessed through the Division of Criminal Information Network (DCIN);
• Reports of violations of federal or state game, fish, and boating laws and initiates appropriate enforcement action;
• Reports of fish kills and unusual water pollution and initiates appropriate action;
• Requests from WRC employees and utilizes reference books, DCIN data or other agencies to collect the requested information;
• Requests from the public on interpretation of laws, rules, regulations, and general WRC information (to include season openings, injured or orphaned animals, WRC functions, and WRC program information).

A modified schedule is associated with this position, which involves working 40 hours per week (4 days/week with 10 hours/day). This position is scheduled for 4am – 2 pm (day shift). Weekend work and holiday work will be required as it relates to working a rotating shift. On occasion, changes to the schedule and after-hours work may be required to adequately serve the public.

Knowledge Skills and Abilities/Management Preferences

Recruitment Range: $41,000.00-$50,000.00

MANAGEMENT PREFERENCES

• Experience answering calls in a call center or communication center environment.
• Division of Criminal Information Network (DCIN) experience (Modules 1, 2, & 3).
• CJ Leads experience.
• Emergency dispatch services experience.
• Data entry experience.

Necessary Special Qualifications

Must meet the applicable education, employment, and training standards as required to be Division of Criminal Information (DCI) certified; Must be DCI certified or become certified within 120 days of employment.

Minimum Education and Experience

High school or General Educational Development (GED) diploma and sufficient experience to demonstrate an ability to work effectively under pressure situations; or an equivalent combination of education and experience.

SUPPLEMENTAL and CONTACT INFORMATION

The North Carolina Wildlife Resources Commission is an Equal Employment Opportunity Employer

The North Carolina Wildlife Resources Commission (NCWRC) is committed to maintaining a culture of equity, diversity, and inclusion. NCWRC strives to ensure that all employment practices are implemented in a manner that is equitable to all applicants and employees.

All applicants applying for employment opportunities must create and submit a comprehensive candidate profile using State of North Carolina Careers for the State of North Carolina. All Required Education and Experience must be included in the candidate profile to receive consideration during the selection and salary administration processes.

Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax reference the contact information below.

Applicants seeking Veteran's Preference must attach a DD 214 Form, Certificate of Release or Discharge from Active Duty along with your application. Applicants seeking National Guard Preference (to include North Carolina Army National Guard & North Carolina Air National Guard) must attach a copy of the NGB 23A (RPAS) or a copy of the DD256 or NGB 22 along with your application.

Degrees must be received from institutions appropriately accredited by the U.S. Department of Education

If you have started a college degree program but have not completed it – please document the number of Semester CREDIT HOURS you have completed in the Education section of your application.

State Employee Benefits We value our employees and offer a wide variety of competitive and family-friendly benefits. Learn more about employee resources, safety, health and wellness information, leave options, employee discounts and more by visiting the NC OSHR website.NC OSHR: Benefits

Employment Eligibility It is the policy of the State of North Carolina and the Office of State Human Resources (OSHR) that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System).

For More Information For more information about the North Carolina Wildlife Resources Commission, visit the WRC website.

NC Wildlife Resources Commission Human Resources Office Phone: [phone] Fax: [phone]

EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.