Wildlife Programs & Reservations Agent

Houston Zoo; Houston (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

The Houston Zoo is seeking a Call Center Agent to handle guest interactions via phone, email, and in person, answering questions about programs and visits. You will support both pre-sale and post-sale activities, including reservations and basic tech support, ensuring accurate documentation and friendly service.

Using Galaxy and Microsoft Dynamics 365 CRM, you will manage data and collaborate with teams to promote classes, document trends, and improve guest experiences.

Qualifications

• High school diploma or GED required.
• 2 years clerical or call center experience.
• Excellent organizational, interpersonal, writing and verbal skills.
• Ability to work independently and multi-task.

Responsibilities

• Respond to guest inquiries via phone, email, and in person with accurate information about programs, visitation, and products.
• Provide pre-sale and post-sale support, including reservations.
• Process registrations and reservations for on-site activities.
• Maintain records in Galaxy and Microsoft Dynamics 365 CRM.
• Promote programs and classes to guests and schedule activities.
• Identify guest trends to support continuous improvement in member services.
• Prepare on-site registration packets and handle payments as needed.

Skills

Customer service

Communication

Multi-tasking

Data entry

Education

High school diploma or GED

Tools

Galaxy

Microsoft Dynamics 365 CRM

Job description

The Houston Zoo is seeking a Call Center Agent to handle guest interactions via phone, email, and in person, answering questions about programs and visits. You will support both pre-sale and post-sale activities, including reservations and basic tech support, ensuring accurate documentation and friendly service.

Using Galaxy and Microsoft Dynamics 365 CRM, you will manage data and collaborate with teams to promote classes, document trends, and improve guest experiences.