Education Programs Operations Coordinator

Houstonzoo; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical and Prescription Drug

Vision

Dental

401k with employer match

Job summary

Houston Zoo is seeking an Operations Coordinator to provide administrative support across Conservation and Education division activities. You will handle program registrations, chair meetings, manage calendars, and prepare reports and dashboards to guide decisions.

The role emphasizes data-driven insights, coordination of staff and volunteers, and ensuring efficient operations of the Brown Conservation Education Center, with a focus on a collaborative, positive work culture that advances

Qualifications

• Associate degree (AA) or equivalent from two-year college or technical school.
• 3+ years of experience in administrative support roles.
• Experience in data visualization, analytics, infographics, and creation of board-level materials.

Responsibilities

• Serves as the first point of contact for program participants, visitors, and guests, while handling inquiries and requests professionally and manages logistics of front-end Conservation Education and Engagement program activities including managing program registration software, assisting with creating rosters, updating participant databases and assisting volunteers.
• Provides logistical administrative support for Wildlife Conservation programs such as Saving Wildlife Training Opportunities.
• Screens and manages multiple email inboxes, mail and central guest inquiry phone line for education programs; responds to guests, provides information, records messages, and redirects communications to the appropriate individuals or departments in a timely fashion.
• Coordinates the process of program cancellations, refunds and rescheduling of all educational programming.
• Oversees facilities-related issues, ensuring the cleanliness and organization of the BEC hall, classrooms, auditorium and conference room, while coordinating timely solutions.
• Manages the coordination of space reservations in the BEC and supports staff with technical guidance of office and technology equipment within the BEC.
• Provides comprehensive administrative support to Conservation and Education division, including managing shared calendars, division meetings, reports, and information dissemination.
• Anticipates and prepares materials for division meetings, including agendas, meeting notes, action items, and polished presentations aligned with organizational standards.

Skills

Administrative support

Data visualization

Customer service

Event coordination

Office software

Education

AA or equivalent

3+ years experience

Data visualization/infographics

Tools

Registration software

SharePoint

Excel

PowerPoint

Job description

Houston Zoo is seeking an Operations Coordinator to provide administrative support across Conservation and Education division activities. You will handle program registrations, chair meetings, manage calendars, and prepare reports and dashboards to guide decisions.

The role emphasizes data-driven insights, coordination of staff and volunteers, and ensuring efficient operations of the Brown Conservation Education Center, with a focus on a collaborative, positive work culture that advances