Wildlife Customer Care Specialist

Critter Control; Marietta (GA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Training programs

Benefits package

401(k) with company match

Paid time off

Employee discounts

Job summary

Critter Control is seeking a Customer Service Representative for its Customer Care Center in Marietta, GA. You will handle inquiries, document issues in the CRM, and work to resolve customer concerns in a single call where possible.

The role emphasizes excellent communication, data accuracy, and timely follow-up. Training is provided and a competitive benefits package accompanies the position.

Qualifications

• Two years of experience in a call center or customer service environment.
• Strong verbal and written communication skills.
• Proficient data entry and typing 45 wpm or more.

Responsibilities

• Answer incoming calls from existing customers and track open issues.
• Inform customers of plan/resolution status and follow up for satisfaction.
• Identify escalating issues and report to the proper chain of command.

Skills

Customer service

Verbal communication

Written communication

Data entry

De-escalation

Education

High School Diploma or equivalent

Tools

Servsuite CRM

Job description

Critter Control is seeking a Customer Service Representative for its Customer Care Center in Marietta, GA. You will handle inquiries, document issues in the CRM, and work to resolve customer concerns in a single call where possible.

The role emphasizes excellent communication, data accuracy, and timely follow-up. Training is provided and a competitive benefits package accompanies the position.