Customer Care Specialist — Wildlife Services

Rollins, Inc.; Marietta (GA); On-site; USD 51,577,000 - 53,010,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with company match

Employee stock purchase plan

Paid vacation

Holidays and sick leave

Employee discounts

Tuition reimbursement

Dependent scholarship awards

Job summary

Critter Control Operations seeks a Customer Service Representative to support existing customers with one-call resolution in a fast-paced environment. You will handle inquiries, track issues, and ensure timely resolutions while maintaining high service standards.

Responsibilities include inbound/outbound calls, data entry into ServSuite, and collaboration with regional teams to identify trends and drive customer satisfaction. Strong communication and organization are essential.

Qualifications

• Two years experience in a call center or customer service environment.
• Knowledge of customer service principles and practices.
• Good data entry and verbal skills; 45 wpm or more.
• Proficient in relevant computer applications.

Responsibilities

• Answer incoming calls from existing customers and track open issues. Inform them of plan/resolution status, update when needed and follow-up with customer to ensure resolution satisfaction
• Identify escalating priority issues and report it up the proper chain of command
• Perform a follow-up call with customer to ensure resolution of the issue
• Conduct outbound contact calls for customers who have newly completed jobs, and 0-7-day AR to ensure customer satisfaction
• Make out-going calls as needed to customers and team regarding special circumstances including weather, schedule changes, and other unusual events
• Assist customers as needed in making payments or setting up auto-billing
• Enter data into CRM (Servsuite) to document issues
• Assist RSM/RM/DM in summarizing trends, remaining open issues, reoccurring issues in districts and regions
• Maintain/exceed productivity goals and performance measures set by the Region
• Follow-up with L360/Podium customers to initiate a plan of action with at-risk customers
• Provide excellent customer service in a professional manner

Skills

Call center experience

Customer service

Data entry

Typing 45 wpm

CRM software

De-escalation

Flexible scheduling

Overtime availability

Organizational skills

Problem analysis

Education

High School Diploma or equivalent

Tools

ServSuite CRM

Job description

Critter Control Operations seeks a Customer Service Representative to support existing customers with one-call resolution in a fast-paced environment. You will handle inquiries, track issues, and ensure timely resolutions while maintaining high service standards.

Responsibilities include inbound/outbound calls, data entry into ServSuite, and collaboration with regional teams to identify trends and drive customer satisfaction. Strong communication and organization are essential.