Wild Roast Deli Supervisor

Wildhorse-Resort-and-Casino; Pendleton (OR); Sur place; USD 28 000 - 34 000; Plein temps

Résumé du poste

Wildhorse Resort Casino in Pendleton, OR is seeking a Deli Supervisor for Wild Roast Deli. You will supervise and train staff, oversee food preparation and service, beverage service, cash handling, inventory, ordering, and daily deli operations.

Responsibilities include ensuring customer satisfaction, maintaining a safe, clean environment, scheduling, coaching staff, and collaborating with the F&B Manager on budgets and menu quality. Prior experience in F&B and supervision is required.

Qualifications

• Three (3) years of F&B experience with at least six months of cashiering.
• Two (2) years of supervisory experience.
• Two (2) years of customer service experience.
• High school diploma/GED or ten years' experience.
• Demonstrates computer skills with Microsoft Excel and Word.
• POS and Inventory System experience.
• Strong communication skills—able to generate proficient written correspondence, and effective oral, verbal, and interpersonal skills in a diverse workforce.
• Licensed/certified as a food handler within one month of employment and maintains certification.
• Stand/walk for long periods; able to lift 50 lbs.
• Presentable and professional appearance.
• Flexible schedule during high business volume and events.
• Requires High-Security Gaming License clearance.
• Must be at least 21 years of age.

Responsabilités

• Oversees deli staff including hiring, scheduling, leave approval, performance coaching and counseling.
• Supervises customer service and ensures prompt, friendly service.
• Maintains stock of food, products, and supplies for Wild Roast Deli.
• Operates POS and handles food/beverage service.
• Ensures food items handled per health guidelines and safety policies.
• Works with F&B Manager on budget projections and plans.
• Ensures sanitation and cleanliness of the deli area.

Connaissances

F&B experience

Supervisory experience

Customer service

Communication skills

Formation

High school diploma/GED

Outils

POS system

Inventory system

Microsoft Excel

Microsoft Word

Nova Time payroll

Description du poste

Wildhorse Resort Casino
Pendleton, OR 97801, USA

Description

WAGE RANGE: $20.00-$25.00
OPEN UNTIL FILLED: 1ST PULL DATE, NOVEMBER 5, 2026

JOB SUMMARY

Supervises Wild Roast Deli operations including supervising and training staff; food preparation and service; beverage service, cash handling, inventory, ordering; and maintenance of venue operations.

ESSENTIAL JOB FUNCTIONS:

• Ensures customer satisfaction and returns patronage through prompt, efficient, and friendly service.
• Promotes a clean, safe, healthy, and positive work and learning environment for employees and guests. Promptly addresses hazards and reports concerns appropriately to the F&B Manager.
• Anticipates deli and customer needs ensures adequate staffing, supplies, and customer service always.
• Maintains a calm demeanor in times of high volume and special events.
• Supervision of staff to include hiring, scheduling, leave approval, performance coaching and counseling, evaluation, training, orientation, and staff development.
• Communicates with staff on operational changes, or other information to maintain smooth, efficient operations.
• Ensures that all food items are handled and prepared in a healthful manner that adheres to food handling guidelines.
• Makes and implements recommendations regarding the menu, recipes, procedures, food supply and quality, sanitation, etc., and informs F&B Manager of any problems.
• Works with F&B Director and Manager on budget projections and work plans for Wild Roast Deli.
• Oversees and participates in food preparation, delivery, payment procedure, and service standards.
• Responsible for maintaining the daily stock of food, products, and supplies for Wild Roast Deli.
• Performs regular duties of Deli staff as needed including food preparation, food/beverage service, operating POS, restocking, cleaning tables and equipment, trash disposal, putting away freight, etc.
• Report to the F&B Manager, any unusual work issues, or employee concerns.
• Conducts physical inventory monthly and daily requisitions through the Eatec ordering system.
• Models and ensures safe operation of equipment, tools, and materials.
• Complies with and makes sound decisions using regulatory laws, WRC Team Member Handbook, department policy and procedures, safety codes, etc.
• Must be able to operate and train others on Wild Roast Deli equipment.
• Promotes internal guest service standards through courteous and respectful behavior.
• Performs other duties as assigned.

PROMOTE WRC QUALITY SERVICE STANDARDS:

SAFETY: Ensuring a safe experience by protecting the welfare of all.

INTEGRITY: Expecting personal accountability at every level.

COURTESY: Creating an exceptional customer service experience for everyone.

TEAM: Functioning together to create a cooperative and positive experience.

SHOW: Providing flawless experience -a clean and cared-for resort.

SUPERVISORY AUTHORITY:

• Wild Roast Deli staff.

SIGNATORY ABILITY:

• Wild Roast Deli bank.
• Prepare purchase requisitions.
• Personnel actions/forms.
• Input schedules into the payroll system (Nova time).

ACCESS TO SENSITIVE AREAS:

• Storage area.

MINIMUM QUALIFICATIONS:

• Three (3) years of F&B experience with at least six months of cashiering.
• Two (2) years of supervisory experience.
• Two (2) years of customer service experience.
• High school diploma/GED or ten years' experience.
• Demonstrates computer skills with Microsoft Excel and Word.
• POS and Inventory System experience.
• Strong communication skills- able to generate proficient written correspondence, and possesses effective oral, verbal, and interpersonal skills and abilities to work effectively in a variety of situations with a diverse workforce.
• Licensed/certified as a food handler within one month of employment and maintains certification.
• Need to stand and/or walk for long periods; able to perform repetitive motions with wrists, hands, and fingers; and able to lift and maneuver 50 lbs. routinely throughout the day.
• Presentable and professional personal appearance and hygiene habits.
• Must be able to work a flexible schedule in times of high business volume and special events.
• Requires a High-Security Gaming License clearance.
• Must be at least 21 years of age.

DISCLAIMER

This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties may be modified or assigned at any time based on business needs.