Deli Lead & Guest Experience Supervisor

Wildhorse-Resort-and-Casino; Pendleton (OR); On-site; USD 22,000 - 28,000; Full time

Job summary

Wildhorse Resort Casino in Pendleton, OR, is seeking a Deli Supervisor to manage day-to-day operations at Wild Roast, oversee the room and staff, and ensure top-tier customer service. The role emphasizes supervision, training, and adherence to food safety and quality standards.

You will coordinate with the Deli Supervisor on improvements, train staff, operate deli equipment, and maintain inventory. A strong customer-service focus and ability to manage busy shifts are essential.

Qualifications

• Must have strong interpersonal and guest service abilities.
• Demonstrates leadership, communication and decision-making skills.
• Experience with POS and inventory systems is preferred.

Responsibilities

• Promotes exemplary guest service through prompt, efficient, and friendly service.
• Supervises staff, coaches, and schedules to ensure smooth operations.
• Trains staff and monitors food and beverage preparation and presentation.
• Maintains a safe, clean work environment and supports deli operations.
• Coordinates with the Deli Supervisor on improvements and changes.

Skills

Interpersonal skills

Guest service

Leadership

Communication

Analytical thinking

Decision making

Education

High school diploma

Tools

POS System

Inventory System

Job description

Wildhorse Resort Casino in Pendleton, OR, is seeking a Deli Supervisor to manage day-to-day operations at Wild Roast, oversee the room and staff, and ensure top-tier customer service. The role emphasizes supervision, training, and adherence to food safety and quality standards.

You will coordinate with the Deli Supervisor on improvements, train staff, operate deli equipment, and maintain inventory. A strong customer-service focus and ability to manage busy shifts are essential.