Social Services Technician

State of Maryland; Georgetown (DE); On-site; USD 38,000 - 52,000; Full time

Job summary

The Department of Health and Social Services (DHSS) in Delaware is seeking a Social Services Technician to enroll eligible participants in the WIC program, which provides nutrition support, education and referrals. The role supports families by guiding them through enrollment, scheduling and eligibility processes.

Responsibilities include answering phones, scheduling appointments, interviewing clients, entering data into the WIC computer system, and issuing vouchers to certified participants.

Qualifications

• Six months experience in document processing.
• Six months experience in record keeping.
• Knowledge of using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.

Responsibilities

• Distributes program benefits/resources to eligible clients.
• Distributes forms, brochures, fact sheets and other related information.
• Completes or assists clients in completing preliminary information and reviews forms for completeness.
• Provides routine information regarding programs.
• Writes and mails letters. Keeps records, submits required reports, completes or types routine forms or letters, addresses.
• Gathers routine information according to a standard format for use in determining eligibility of benefits.
• Conducts follow up activities on clients as assigned.
• Refers clients/cases to appropriate agency for additional resources.
• May prepare and submit source documents on case/client activity for data entry in accordance with established policies and procedures and may input data into an automated client information system.
• Receives and records applicant, recipient or vendor complaints concerning reception area problems, solves routine problems, or refers to appropriate worker.
• Arranges or reminds clients of interviews or related appointments, follows up to determine client's reason if appointment is not kept, and reschedules if necessary and may visit clients and/or ensure clients receive adequate transportation.

Skills

Client interviewing

Data entry

Phone handling

Record keeping

Tools

Automated information system

Job description

Introduction

Make a Difference with DHSS
Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.
We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.
For more information, please visit https://dhss.delaware.gov/dhss/ today!

Summary Statement

The incumbent in this position enrolls eligible participants in the Women, Infants and Children (WIC) program. The WIC program provides supplemental food, nutrition education and referrals for health and social services to pregnant, post-partum and breastfeeding women, infants and children up to age five. The duties include answering phones, scheduling appointments, interviewing clients, entering demographic data in the WIC computer system and issuing vouchers to clients who have been certified by the nutritionist.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
Distributes program benefits/resources to eligible clients.

Distributes forms, brochures, fact sheets and other related information.

Completes or assist clients in completing preliminary information and reviews forms for completeness.

Provides routine information regarding programs.

Writes and mails letters. Keeps records, submits required reports, completes or types routine forms or letters, addresses.

Gathers routine information according to a standard format for use in determining eligibility of benefits.

Conducts follow up activities on clients as assigned.

Refers clients/cases to appropriate agency for additional resources.

May prepare and submit source documents on case/client activity for data entry in accordance with established policies and procedures and may input data into an automated client information system.

Receives and records applicant, recipient or vendor complaints concerning reception area problems, solves routine problems, or refers to appropriate worker.

Arranges or reminds clients of interviews or related appointments, follows up to determine client's reason if appointment is not kept, and reschedules if necessary and may visit clients and/or ensure clients receive adequate transportation.

Job Requirements

JOB REQUIREMENTS for Social Services Technician
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

Six months experience in document processing which includes reviewing and evaluating records for completeness and conformity with laws, rules, regulations, standards, policies and procedures, resolve deficiencies, interpret information, and track and monitor activities.
Six months experience​in record keeping.
Knowledge of health or human services support such as interviewing clients and assessing personal, health, social or financial needs in accordance with program requirements or coordinating with community resources to obtain client services.
Knowledge of using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.

Conditions of Hire

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources.
DHSS does not provide employment-based sponsorship.
All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.
Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process. Individuals who use TDD may request auxiliary aid or service by calling [phone] or by visiting delawarerelay.com. If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call [phone] or email [e-mail]. The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.