WIC Program Support Specialist

Florida; Saint Augustine (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Florida Department of Health in St. Johns County is seeking an OPS Health Support Specialist to support WIC program operations, including client eligibility, benefit issuance, nutrition education, and inventory management.

The role involves in-office interactions with clients, data entry, and coordination of outreach activities. The position emphasizes accuracy in documentation, provider coordination, and compliance with WIC procedures, with duties spanning eligibility, benefits issuance, and

Qualifications

• Knowledge of medical terminology.
• Knowledge of community resources.
• Knowledge of basic arithmetic.
• Skilled in communicating effectively and providing excellent customer service.
• Ability to work with infants and children and perform hematological tests.
• Ability to work with computer programs including Excel and Word.
• Ability to plan, organize and coordinate work activities.
• Ability to establish and maintain working relationships with others.

Responsibilities

• Determine eligibility or coordinate eligibility for the WIC program.
• Coordinate issuance or complete issuance for WIC benefits.
• Explain benefits to new WIC clients and review New People Pack content.
• Issue Farmers Market Vouchers and update logs per protocol.
• Interview clients to obtain nutrition history and enter data.
• Schedule appointments and make reminder calls.
• Mail postcards to unreachable clients.
• Complete the Assistance Needed tab and issue special formula with proper records.
• Provide nutrition education contacts and quarterly tally documentation.
• Notify clients of expiring certification.
• Maintain WIC inventory, including formula and printed materials.
• Maintain WIC EBT card and reconcile logs daily.

Skills

Medical terminology

Communication

Infant and child care

Computer literacy

Hematology data collection

EHR familiarity

Tools

Microsoft Excel

Microsoft Word

Job description

Florida Department of Health in St. Johns County is seeking an OPS Health Support Specialist to support WIC program operations, including client eligibility, benefit issuance, nutrition education, and inventory management.

The role involves in-office interactions with clients, data entry, and coordination of outreach activities. The position emphasizes accuracy in documentation, provider coordination, and compliance with WIC procedures, with duties spanning eligibility, benefits issuance, and