WIC Communications & Benefits Coordinator (Per Diem)

Making Opportunity Count Inc; Fitchburg (MA); On-site; USD 34,000 - 45,000; Full time

Job summary

Making Opportunity Count in Fitchburg, MA is seeking a WIC Communication Support Coordinator to handle communication and technical support for the MA WIC program. Responsibilities include answering phones, triaging emails, processing online applications, and reviewing reports to manage caseloads.

The role supports eligibility screening, explains participant rights, and assists with dietary and nutrition risk assessments, helping families access benefits.

Responsibilities

• Answers and directs phone calls
• Manages the Tele-task system
• Triages and corresponds to emails/ EFAX
• Processes On-line applications
• Reviews reports to ensure caseload management and identifies opportunities for improvement
• Screens applicant inquiries for eligibility
• Educate and explain participant’s rights and responsibilities, WIC foods, and using benefits at authorized vendors telephonically
• Anthropometric and hematological data management
• Dietary and nutritional risk assessment

Job description

Making Opportunity Count in Fitchburg, MA is seeking a WIC Communication Support Coordinator to handle communication and technical support for the MA WIC program. Responsibilities include answering phones, triaging emails, processing online applications, and reviewing reports to manage caseloads.

The role supports eligibility screening, explains participant rights, and assists with dietary and nutrition risk assessments, helping families access benefits.