WIC Communication Support Coordinator

Making Opportunity Count Inc; Fitchburg (MA); On-site; USD 34,000 - 45,000; Full time

Job summary

Making Opportunity Count in Fitchburg, MA is seeking a WIC Communication Support Coordinator to handle communication and technical support for the MA WIC program. Responsibilities include answering phones, triaging emails, processing online applications, and reviewing reports to manage caseloads.

The role supports eligibility screening, explains participant rights, and assists with dietary and nutrition risk assessments, helping families access benefits.

Responsibilities

• Answers and directs phone calls
• Manages the Tele-task system
• Triages and corresponds to emails/ EFAX
• Processes On-line applications
• Reviews reports to ensure caseload management and identifies opportunities for improvement
• Screens applicant inquiries for eligibility
• Educate and explain participant’s rights and responsibilities, WIC foods, and using benefits at authorized vendors telephonically
• Anthropometric and hematological data management
• Dietary and nutritional risk assessment

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

PER DIEM Fitchburg, MA, US

2 days ago Requisition ID: 2486

Salary Range: $24.52 To $33.17 Hourly

Title Code: 30COM039

FLSA Status: Non-exempt

Union Status: None

Job Level: 30

Department: 21 – Community Services

Pay Range: $24.52 - $33.17 per hour

Reports To: WIC Director

Supervisory Responsibilities: None

Revision Date: 8/11/2025

About Making Opportunity Count

Making Opportunity Count’s mission is to empower families to achieve economic security by eliminating barriers and creating opportunities. To alleviate poverty, we deliver a variety of services including childcare, education, workforce development, nutrition, health, and community and housing support.

Position Overview

The WIC Communication Support Coordinator is responsible for communication and technical support duties to meet the overall needs of the program. Follows all protocols and/or regulations for MA WIC program.

• Answers and directs phone calls
• Manages the Tele-task system
• Triages and corresponds to emails/ EFAX
• Processes On-line applications
• Reviews reports to ensure caseload management and identifies opportunities for improvement
• Screens applicant inquiries for eligibility
• Educate and explain participant’s rights and responsibilities, WIC foods, and using benefits at authorized vendors telephonically
• Anthropometric and hematological data management
• Dietary and nutritional risk assessment