WIC Center Operations Lead

CommuniCare Health Centers (Texas); San Antonio (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

CommuniCare Health Centers (Texas) is seeking a motivated WIC Clerk/Office Supervisor to support front and back office operations. You will help ensure service excellence for participants and oversee daily scheduling, staff supervision, and data accuracy.

Role requires a High School Diploma or GED, 5 years as a WIC Clerk or 1 year in leadership, and English/Spanish bilingual ability. Occasional travel and flexible hours may apply. This is a full-time in-person position at the center.

Qualifications

• High School Diploma or GED or better required.
• Five years' experience as a WIC Clerk or one year in a leadership role preferred.
• Bilingual in English and Spanish preferred.
• Hours/work locations subject to change.
• Ability to travel as needed.

Responsibilities

• Manage front office functions to ensure service excellence and timely response to participant requests and concerns.
• Monitor daily schedules and fill open appointments to capacity; call to remind next day appointments.
• Oversee department inventory, order/receive equipment and support operations projects.
• Verify and update demographic information; produce routine reports and propose process improvements.
• Provide exceptional customer service; ensure compliance with WIC policies and assist in audits.
• Participate in staff recruitment, hiring, performance evaluations, and coaching.
• Communicate professionally via telephone or in person; foster teamwork and positive work environment.
• Participate in performance improvement initiatives and support clinical objective development.
• Perform other related duties as assigned.

Skills

Bilingual English/Spanish

Customer service

Education

High School Diploma or GED

Job description

CommuniCare Health Centers (Texas) is seeking a motivated WIC Clerk/Office Supervisor to support front and back office operations. You will help ensure service excellence for participants and oversee daily scheduling, staff supervision, and data accuracy.

Role requires a High School Diploma or GED, 5 years as a WIC Clerk or 1 year in leadership, and English/Spanish bilingual ability. Occasional travel and flexible hours may apply. This is a full-time in-person position at the center.