WIC Administrative Support Specialist - Community Impact

Talentify; West Allis (WI); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Contributory medical coverage

Fully paid dental benefits

A dual pension program

Paid time off

Job summary

The City of West Allis is seeking a compassionate WIC Administrative Support Specialist to assist families enrolling in the WIC program across West Allis, Greenfield, and Cudahy. You will handle eligibility screening, documentation, appointment scheduling, and key communications with participants.

Hours are 8:00–4:30; West Allis residents earn an additional 5% on the pay range. The role includes benefits such as medical and dental coverage, a dual pension, and paid time off, with a strong

Qualifications

• High school diploma or GED.
• Two years of recent administrative support work experience.

Responsibilities

• Promotes and screens potentially eligible WIC families via telephone, in-person or internet based inquiries.
• Schedules appointments following WIC policies and procedures for procession standards, re-certification guidelines and benefit issuance.
• Accurately assess and document WIC eligibility criteria including identification, residency and income verification to verify WIC eligibility.
• Maintain and update participant information in WIC MIS system to assure ongoing program communication and accurate transmission of WIC related information and data to necessary entities.
• Provides referrals to other community resources to all new families entering the WIC program.
• Uses participant centered customer service skills as first point of client contact with WIC staff to ensure high quality, customer focused service

Education

High school diploma or GED

Job description

The City of West Allis is seeking a compassionate WIC Administrative Support Specialist to assist families enrolling in the WIC program across West Allis, Greenfield, and Cudahy. You will handle eligibility screening, documentation, appointment scheduling, and key communications with participants.

Hours are 8:00–4:30; West Allis residents earn an additional 5% on the pay range. The role includes benefits such as medical and dental coverage, a dual pension, and paid time off, with a strong