Administrative Assistant (WIC) - LTE

Waukesha County Human Resources; Waukesha (WI); On-site; USD 29,000 - 39,000; Part time

Job summary

Waukesha County's Health & Human Services Department is hiring an LTE Administrative Assistant to support the WIC program in a busy clinic environment.

This unbenefited position works about 24 hours per week, may require traveling to an off-site location in Oconomowoc, and may involve later evenings. Primary duties include client enrollment, data entry, and answering calls while maintaining quality customer service.

Qualifications

• High School Diploma or GED required.
• Experience in busy clinical environments is a plus.
• Strong data entry and phone handling skills are expected.

Responsibilities

• Maintain quality customer service in a busy clinic environment.
• Respond to incoming calls and manage a multi-line phone system.
• Prescreen clients for program eligibility and enroll them in the WIC program.
• Establish clients within the WIC database and schedule appointments according to regulations.
• Verify documentation and perform data entry for enrollments.
• Review paper and electronic records for accuracy and completeness.
• File and pull charts to support clinic operations.
• Maintain professional relationships with clients and staff.
• Handle electronic communications and other duties as assigned.

Skills

Customer service

Data entry

Multiline phone system

Prescreening clients

Education

High School Diploma or GED

Job description

SALARY RANGE

$21.03 - $27.75

WORK ASSIGNMENT DETAILS

Waukesha County's Department of Health & Human Services is recruiting for a talented LTE Administrative Assistant. This position will perform client enrollment, conduct data entry, provide client assistance, and program support in a busy clinic environment.

This is an unbenefited position that will work approximately 24 hours per week. This position may require working until 6 PM on Tuesday evenings and travel to an off-site location in Oconomowoc.

The specific duties of the Waukesha County Department of Health and Human Services (WCDHHS) Administrative Assistant (WIC) include:

• Maintain quality customer service in a busy clinic environment.


• Respond to incoming calls, managing a multi-line phone system.


• Prescreen clients for program eligibility.


• Establish clients within the WIC database that are new to the program.


• Schedule clients for the correct appointment based upon program regulations.


• Verify accurate documentation is received and conduct data entry for clients enrolling into the WIC program.


• Review paper files for accuracy of forms.


• Review electronic records for accuracy of data entry.


• File and pull charts to meet clinic needs.


• Assure accuracy of WIC benefits issues to families enrolled.


• Communicate tactfully with clients to ensure understanding of program benefits received, program procedures and protocols.


• Respond to incoming electronic communications.


• Maintain effective, professional, and respectful working relationships internally and with the public.


• Other duties as assigned.

CLASSIFICATION SPECIFICATION

To view the full classification specification for Administrative Assistant click here.

Minimum Training & Experience Requirements

1. High School Diploma or GED.

About Us:

Waukesha County prides itself on operating in a business-like manner and is recognized as a leader delivering high quality services with competence and skill. With our vision of "Leading the Way", we value teamwork and collaboration, ethics and diversity, communication, efficiency and cost savings, innovation, and the wellbeing of our staff and the citizens we serve. Employees are provided professional development opportunities and encouragement to learn and practice continuous improvement and LEAN principles as we regularly ask ourselves "Is there a better way?"

Location:

Located in the City of Waukesha, our campus offers an on-site fitness center, free parking, and easy access to interstate highway systems. Waukesha County offers a perfect blend of urban and rural living where one can enjoy the benefits of quiet rural lake communities or opt for nearby attractions that the greater Milwaukee area offers including vast beach and park systems, public markets, performing arts, music festivals, and sports including the Milwaukee Admirals, Brewers, Bucks, Wave, Marquette University Golden Eagles and the UW-Milwaukee Panthers Basketball programs.

EEO:

Waukesha County is committed to equal opportunity and nondiscrimination in employment and adheres to all Federal, State and County Equal Employment Opportunity laws, policies, plans, rules, regulations and ordinances. The County recognizes and accepts its important leadership role in providing for equal employment/service opportunities. It is the express policy of Waukesha County to promote equal employment opportunity among all who are employed by Waukesha County and who seek employment with Waukesha County.

For further information visit:https://www.waukeshacounty.gov

The County does not sponsor applicants for work visas. Applicants must be currently authorized to work in the United States on a full-time basis.