Administrative Support Specialist

City of West Allis; West Allis (WI); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Contributory medical coverage

Fully paid dental benefits

Dual pension program

Paid time off

Job summary

The City of West Allis is seeking a compassionate and detail-oriented WIC Administrative Support Specialist to join our team. In this role, you’ll serve as a key point of contact for families enrolling in the WIC program, which operates offices in West Allis, Greenfield, and Cudahy.

You’ll support families by assisting with eligibility screening, documentation, appointment scheduling, participant communication, and health-screening activities. Hours are 8:00-4:30.

Qualifications

• Two years of recent administrative support experience.
• High school diploma or GED required.
• Compassionate and detail-oriented approach to service.

Responsibilities

• Promotes and screens potentially eligible WIC families via telephone, in-person or internet inquiries.
• Schedules appointments following WIC policies and procedures for processing standards, re-certification, and benefit issuance.
• Assess and document WIC eligibility criteria including identification, residency and income verification.
• Maintain and update participant information in the WIC MIS system for ongoing program communication.
• Provides referrals to other community resources to new families entering the WIC program.
• Use participant-centered customer service as the first point of contact with WIC staff to ensure high-quality service.

Skills

Administrative experience

Customer service

Attention to detail

Education

High school diploma or GED

Job description

Help Make a Difference for Families in Our Community! The City of West Allis is seeking a compassionate and detail-oriented WIC Administrative Support Specialist to join our team. In this role, you’ll serve as a key point of contact for families enrolling in the WIC program, which operates offices in West Allis, Greenfield, and Cudahy.

You’ll support families by assisting with eligibility screening, documentation, appointment scheduling, participant communication, and health-screening activities. If you enjoy helping families, providing excellent customer service, and making a meaningful impact in the community, we want to hear from you!

Enjoy a competitive benefits package, including contributory medical coverage, fully paid dental benefits, a dual pension program, and paid time off. Hours are 8:00-4:30. West Allis residents earn an additional 5% on top of the pay range.

• Promotes and screens potentially eligible WIC families via telephone, in-person or internet based inquiries
• Schedules appointments following WIC policies and procedures for procession standards, re-certification guidelines and benefit issuance
• Accurately assess and document WIC eligibility criteria including identification, residency and income varication to verify WIC eligibility
• Maintain and update participant information in WIC MIS system to assure ongoing program communication and accurate transmission of WIC related information and data to necessary entities
• Provides referrals to other community resources to all new families entering the WIC program
• Uses participant centered customer service skills as first point of client contact with WIC staff to ensure high quality, customer focused service

• High school diploma or GED
• Two years of recent administrative support work experience