Wi‑Fi Technical Lead & SME — 14‑Person Team

TechDigital Group; Columbus (OH); On-site; USD 140,000 - 190,000; Full time

Job summary

TechDigital Group seeks a Technical Manager to act as the SME in Wi‑Fi technology and lead a team of 14 engineers across operations, telemetry, design, compliance, DAS and CX. You will set the technical direction for the team, guide complex problem solving, and ensure the quality of engineering and operational work across functions.

You will own technical excellence, partner with the Service Delivery Manager, engage with clients and vendors, and drive improvements in architecture, standards and

Qualifications

• 8+ years of experience in enterprise Wi‑Fi design, engineering, and operations with SME knowledge.
• Experience technically leading teams of 10+ engineers, ideally in a managed-services or global environment.
• Expert knowledge of 802.11 standards (Wi‑Fi 5/6/6E/7), RF design, and WLAN security (WPA3, 802.1X/RADIUS).
• Hands‑on with at least one major platform (Cisco, Aruba, Juniper Mist, Ruckus) and such tooling as Ekahau or AirMagnet.
• Strong understanding of wired and WAN networking, TCP/IP, VLANs, DHCP/DNS, and QoS.

Responsibilities

• Serve as the senior Wi‑Fi SME for the Client and the delivery team, covering 802.11 standards, RF, WLAN architecture, wireless security, and vendor platforms.
• Provide technical direction across the team and ensure work follows standards and best practices.
• Act as Level 3 escalation point for complex incidents, problems, and major outages.
• Review and approve technical changes, designs, and root cause analyses before they reach the Client.
• Stay current with emerging technologies such as Wi‑Fi 6E/7, private 5G, and AIOps, advising on adoption.
• Guide engineers on troubleshooting, design, and operational practice; provide coaching and mentoring.
• Allocate technical work based on skills and priorities; ensure effective handovers.
• Provide technical input to performance reviews for team members.
• Build a culture of technical rigor, knowledge sharing, and continuous learning.
• Own the technical quality of service delivery, including incident resolution, problem management, and change success.
• Drive root cause analysis and permanent fixes for recurring issues with CX and Operations teams.
• Ensure runbooks, knowledge articles, and technical documentation are accurate and current.
• Work with Telemetry Engineer to align monitoring with user experience
• Oversee technical risk and lifecycle management.

Skills

Network Monitoring

Team technical management

Service quality and operations

Tools

Ekahau

AirMagnet

Cisco

Aruba

Juniper Mist

Ruckus

Job description

TechDigital Group seeks a Technical Manager to act as the SME in Wi‑Fi technology and lead a team of 14 engineers across operations, telemetry, design, compliance, DAS and CX. You will set the technical direction for the team, guide complex problem solving, and ensure the quality of engineering and operational work across functions.

You will own technical excellence, partner with the Service Delivery Manager, engage with clients and vendors, and drive improvements in architecture, standards and