Wholesale Customer Service Representative

Karen Kane, Inc.; Los Angeles (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Karen Kane, Inc. is seeking a Wholesale Women's Apparel Customer Service Representative to be the primary contact for our retail clients. You will process orders, answer product questions, and maintain CRM records.

The ideal candidate has strong communication, problem-solving skills, and the ability to multitask in a fast-paced wholesale environment, with knowledge of fashion trends a plus. This on-site role in Los Angeles offers collaboration with sales and warehouse teams to ensure on-time

Qualifications

• Previous experience in customer service, preferably in wholesale or retail apparel.
• Strong verbal and written communication, professional and friendly demeanor.
• Excellent problem-solving abilities and attention to detail.
• Ability to multi-task and manage multiple accounts simultaneously.
• Proficiency with Microsoft Office and CRM software; CRM experience a plus.
• Thrive in a fast-paced environment with a positive attitude.
• Knowledge of fashion trends and apparel terminology is a plus.
• HS diploma or equivalent; college degree preferred.

Responsibilities

• Process and manage customer orders, ensuring accuracy and timely fulfillment.
• Manage return approvals and processing.
• Handle major department store orders; adjust orders as needed.
• Assist clients with product inquiries including availability, sizing, and style details.
• Troubleshoot and resolve customer complaints or concerns.
• Provide product recommendations based on customer needs and trends.
• Coordinate with warehouse and shipping teams to ensure on-time delivery.
• Maintain records of customer interactions, orders, and feedback in the CRM.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Attention to detail

Multi-tasking

Positive attitude

Fashion knowledge

Education

HS diploma or equivalent

College degree preferred

Tools

Microsoft Office Suite

CRM software

Job description

As a Wholesale Women's Apparel Customer Service Representative, you will be the primary point of contact for our retail clients, providing outstanding support and assisting with order inquiries, product information, and more. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for helping customers succeed.

Key Responsibilities:

• Process and manage customer orders, ensuring accuracy and timely fulfillment.
• Manage return approvals and processing.
• Manage major department store orders; shave inventory, edit & revise orders as needed.
• Assist clients with product inquiries, including availability, sizing, and style details.
• Troubleshoot and resolve customer complaints or concerns, aiming for quick and effective solutions.
• Provide product recommendations and advice based on customer needs and trends.
• Coordinate with warehouse and shipping teams to ensure on-time delivery and handle shipping-related issues.
• Maintain accurate records of customer interactions, orders, and feedback in our CRM system.
• Follow up with customers to ensure satisfaction and encourage repeat business.
• Collaborate with the sales team to identify and capitalize on upselling or cross-selling opportunities.
• Stay up-to-date on our product offerings, industry trends, and competitors to best assist customers.

Qualifications:

• Previous experience in customer service, preferably in the wholesale or retail apparel industry.
• Strong verbal and written communication skills, with a professional and friendly demeanor.
• Excellent problem-solving abilities and attention to detail.
• Ability to multi-task and manage multiple customer accounts simultaneously.
• Proficiency with Microsoft Office Suite and CRM software (experience with [CRM name, e.g., Salesforce, HubSpot] is a plus).
• Ability to thrive in a fast-paced environment while maintaining a positive attitude.
• Knowledge of fashion trends and apparel-related terminology is a plus.
• High school diploma or equivalent; college degree preferred.