Wholesale Customer Care Specialist – Horticulture

Holland Roofing; Gurnee (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Opportunities for career growth

Work connects to nature

Competitive pay

Job summary

A leading horticulture company in Gurnee is seeking a Customer Care Specialist to provide exceptional service to professional customers including landscapers and growers. This full-time position emphasizes teamwork, communication, and problem-solving. Ideal candidates will have experience in B2B sales or customer service and be detail-oriented. Competitive pay and opportunities for advancement are available.

Qualifications

• Experience in B2B sales or customer service preferred.
• Must pass a background check.
• Detail-oriented and organized.

Responsibilities

• Provide exceptional customer service via phone and email.
• Manage incoming calls and route inquiries professionally.
• Support B2B customers with order status and issue resolution.
• Identify upsell opportunities through customer relationships.
• Collaborate with teams to resolve inventory or order issues.

Skills

Customer relationship management

Problem-solving abilities

Verbal communication

Written communication

Multitasking

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

A leading horticulture company in Gurnee is seeking a Customer Care Specialist to provide exceptional service to professional customers including landscapers and growers. This full-time position emphasizes teamwork, communication, and problem-solving. Ideal candidates will have experience in B2B sales or customer service and be detail-oriented. Competitive pay and opportunities for advancement are available.