Wholesale Accounts & Fulfillment Specialist

Steve Madden Ltd.; New York (NY); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health and dental insurance

401(k) plan

Paid time off

Professional growth opportunities

Job summary

Steve Madden Ltd. in New York City seeks an Account Services Coordinator to support wholesale apparel accounts, manage PO processing, and maintain accurate order records. The role is based on-site five days a week and requires strong customer service skills.

Ideal candidates will have a bachelor’s degree (or equivalent) and at least one year in customer service, with Proficiency in Microsoft Office and Excel. The organization offers health/dental insurance and growth opportunities.

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum of 1 year in customer service.
• Proficient in Microsoft Office Suite specifically Excel (intermediate to advanced).
• Excellent interpersonal, problem-solving, and organizational skills.

Responsibilities

• Assist in processing, inputting, and tracking new POs and reorders for assigned accounts into the wholesale system.
• Maintain accurate records of customer orders and account information, including basic details, expected delivery dates, and ATS adjustments.
• Assist with the request, tracking, and distribution of samples, ensuring timely communication of feedback to relevant departments.
• Provide support in maintaining regular communication with customers, buyers, and accounts to provide basic order status updates, address, and credit inquiries.
• Assist in ensuring compliance with customer guidelines and requirements by utilizing available resources and communicating effectively with relevant stakeholders.
• Assist in generating and sending basic documents such as invoices and order confirmations to customers.

Skills

Interpersonal skills

Problem solving

Organizational skills

Excel (intermediate-advanced)

Customer service experience

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office Suite

Job description

Steve Madden Ltd. in New York City seeks an Account Services Coordinator to support wholesale apparel accounts, manage PO processing, and maintain accurate order records. The role is based on-site five days a week and requires strong customer service skills.

Ideal candidates will have a bachelor’s degree (or equivalent) and at least one year in customer service, with Proficiency in Microsoft Office and Excel. The organization offers health/dental insurance and growth opportunities.