Wholesale Account Services Coordinator – NYC On-site

Steve Madden Ltd.; New York (NY); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Disability insurance

401K

Paid holidays

Paid time off

Career opportunities

Job summary

Steve Madden Ltd. in New York City is seeking an Account Services Coordinator to support wholesale accounts with major department stores.

This on-site role focuses on order processing, records maintenance, and proactive communication with buyers to keep accounts flowing smoothly. The ideal candidate has a Bachelor's degree and at least 1 year in customer service, strong Excel skills, and excellent interpersonal abilities.

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum of 1 year in customer service.
• Proficient in Microsoft Excel and strong communication skills.

Responsibilities

• Process, input, and track new orders and reorders for assigned accounts in the wholesale system.
• Maintain accurate records of customer orders and account information, including delivery dates and quantities.
• Assist with requesting, tracking, and distributing customer samples and communicating feedback.

Skills

Customer service

Excel

Interpersonal skills

Organization

Education

Bachelor’s degree

Job description

Steve Madden Ltd. in New York City is seeking an Account Services Coordinator to support wholesale accounts with major department stores.

This on-site role focuses on order processing, records maintenance, and proactive communication with buyers to keep accounts flowing smoothly. The ideal candidate has a Bachelor's degree and at least 1 year in customer service, strong Excel skills, and excellent interpersonal abilities.