Account Services Coordinator, Dolce Vita

Steve Madden Ltd.; New York (NY); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Disability insurance

401K

Paid holidays

Paid time off

Career opportunities

Job summary

Steve Madden Ltd. in New York City is seeking an Account Services Coordinator to support wholesale accounts with major department stores.

This on-site role focuses on order processing, records maintenance, and proactive communication with buyers to keep accounts flowing smoothly. The ideal candidate has a Bachelor's degree and at least 1 year in customer service, strong Excel skills, and excellent interpersonal abilities.

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum of 1 year in customer service.
• Proficient in Microsoft Excel and strong communication skills.

Responsibilities

• Process, input, and track new orders and reorders for assigned accounts in the wholesale system.
• Maintain accurate records of customer orders and account information, including delivery dates and quantities.
• Assist with requesting, tracking, and distributing customer samples and communicating feedback.

Skills

Customer service

Excel

Interpersonal skills

Organization

Education

Bachelor’s degree

Job description

#8547

New York, New York, United States

Job Description

General Summary

TheAccount Services Coordinator is responsible for supporting the coordination of specified accounts with major department stores. This position supports the Wholesale business.

The responsibilities described below are considered essential functions of the role. This position is based in our NYC office and requires working on-site.

Key Responsibilities

• Assist in processing, inputting, and tracking new orders and reorders for assigned accounts into the wholesale system
• Maintain accurate records of customer orders, including basic details, expected delivery dates, and quantity adjustments
• Assist with the request, tracking, and distribution of customer samples, ensuring timely communication of feedback to relevant departments
• Provide support in maintaining regular communication with customers, buyers, and accounts to provide basic order status updates and address inquiries
• Assist in ensuring compliance with customer guidelines and requirements by utilizing available resources and communicating effectively with relevant stakeholders
• Assist in generating and sending basic documents such as proforma invoices, under the guidance of senior staff
• Able to manage multiple projects and deadlines with support and resources as needed
• Perform other duties and special projects as assigned

Specific Job Skills

• Assist in processing, inputting, and tracking new POs and reorders for assigned accounts into the wholesale system.
• Maintain accurate records of customer orders and account information, including basic details, expected delivery dates, and ATS adjustments.
• Assist with the request, tracking, and distribution of samples, ensuring timely communication of feedback to relevant departments.
• Provide support in maintaining regular communication with customers, buyers, and accounts to provide basic order status updates, address, and credit inquiries.
• Assist in ensuring compliance with customer guidelines and requirements by utilizing available resources and communicating effectively with relevant stakeholders.
• Assist in generating and sending basic documents such as invoices and order confirmations to customers.

Required Qualifications

• Bachelor’s degree or equivalent experience
• Minimum of 1 year in customer service
• Proficient in Microsoft Office Suite, specifically Excel
• Excellent interpersonal, problem-solving, and organizational skills

The expected base salary for this position ranges from $24.00 - $26.00. Ranges are based on various factors such as relevant skillset, training, years of experience related to the current job description, education, and our organizational structure. In addition to the base salary, Steve Madden offers a competitive benefits package that includes

• health and dental insurance
• life insurance
• disability insurance
• 401K
• paid holidays
• a generous paid time-off policy
• career opportunities within a dynamic team

Full Time/Part-Time

Full-time

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