White-Glove Regional IT Field Technician

Morgan & Morgan, P.A.; St. Louis (MO); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

401(k) plan

Paid time off

Paid holidays

Job summary

Morgan & Morgan, P.A. is seeking an IT Field Services Technician to deliver on-site and regional IT support in the St. Louis area.

The role requires hands-on hardware maintenance, ticket management, and collaboration with vendors to resolve issues. You will support employees in a large national organization with a focus on efficient, reliable ServiceDesk processes. This full-time, in-office position requires a valid vehicle and the ability to work in a fast-paced legal firm environment.

Qualifications

• 2+ years of experience in an IT Service Desk role.
• Experience in Office 365 and Active Directory Services.
• Basic understanding of Networking and wiring configurations.
• Remote access technologies (VPN terminal services, published apps etc.).
• Preferred experience working with ServiceNow, Salesforce, and VMware.
• Ability to assist others with complex issues in a professional manner.
• Ability to manage and prioritize incidents, requests, and tasks.
• Strong problem analysis and problem-solving skills.
• Excellent written and verbal communication skills.
• Resourceful, well organized, highly dependable, efficient and detail oriented.
• Physical requirements to lift up to 50 pounds and travel to firm locations as needed.

Responsibilities

• Provide friendly, professional on-site support to users in their assigned region(s).
• Create, monitor, track, schedule, update and close tickets within ServiceNow within SLA.
• Respond to and resolve tickets escalated from the Service Delivery teams to Field Services
• Collaborate with vendors to resolve issues as necessary
• Maintain, organize, and order stock of IT hardware within their region
• Establish and build relationships with local leadership and staff and seek solutions to improve daily workflow

Skills

IT Support

Customer service

Problem solving

Communication

Prioritization

Tools

ServiceNow

Salesforce

VMware

Active Directory

Office 365

VPN

Job description

Morgan & Morgan, P.A. is seeking an IT Field Services Technician to deliver on-site and regional IT support in the St. Louis area.

The role requires hands-on hardware maintenance, ticket management, and collaboration with vendors to resolve issues. You will support employees in a large national organization with a focus on efficient, reliable ServiceDesk processes. This full-time, in-office position requires a valid vehicle and the ability to work in a fast-paced legal firm environment.