White-Glove Patient Support Lead

ConnectiveRx; Pittsburgh (Allegheny County); On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

Bonus opportunities

401(k) plan

Paid time off

Medical, dental, vision insurance

Job summary

ConnectiveRx in Pittsburgh, United States, is seeking a Supervisor, Patient Support to lead a team delivering white-glove patient concierge services for prescription access. You will ensure SLA/KPI attainment while coordinating with Program Management, IT and other contact centers.

This role emphasizes coaching, process improvement, and compliance with pharmacovigilance and training. On-site position with potential for bonus and comprehensive benefits.

Qualifications

• Associate’s degree or equivalent in business, marketing, or related discipline.
• 2+ years in a healthcare setting with claims processing or high-volume call center.
• Minimum 1 year of supervisory experience in a team lead or project lead capacity.
• Strong experience in a healthcare payor or patient experience setting; advanced MS Office skills.

Responsibilities

• Lead a team of ~15 delivering exceptional white-glove patient concierge services and meet SLAs/KPIs.
• Identify process improvements using customer feedback and data (QA, SLA, turnaround times).
• Provide coaching to foster world-class customer service and positive employee engagement.
• Monitor workloads, re-balance, manage attendance, and approve time.
• Respond to escalations and coordinate with Program Management, IT, and other contact center teams.

Skills

Healthcare experience

Supervisory experience

Claims processing knowledge

Education

Associate’s degree or equivalent

Tools

MS Excel

MS Word

PowerPoint

MS Access

Job description

ConnectiveRx in Pittsburgh, United States, is seeking a Supervisor, Patient Support to lead a team delivering white-glove patient concierge services for prescription access. You will ensure SLA/KPI attainment while coordinating with Program Management, IT and other contact centers.

This role emphasizes coaching, process improvement, and compliance with pharmacovigilance and training. On-site position with potential for bonus and comprehensive benefits.