Senior Manager, Patient Support & Experience

ConnectiveRx; Whippany (NJ); On-site; USD 62,000 - 106,000; Full time

Benefits offered by this job

Bonus potential

Comprehensive benefits

401(k) plan

Job summary

ConnectiveRx in Whippany, NJ leads a senior Patient Support team delivering concierge healthcare services, guiding patients through prescription journeys with proactive information, eligibility, and reimbursement support.

The Manager, Patient Support builds a high-performing team, sets performance goals, and partners with clients to ensure quality, efficiency, and compliant operations.

Qualifications

• College degree or equivalent experience required.
• 7-10 years in a healthcare setting, including claims processing and high-volume call centers.
• Healthcare payor or patient experience background preferred.
• Demonstrated leadership and excellent communication and organizational skills.
• Ability to drive world-class customer service and patient outcomes.

Responsibilities

• Set strategic direction for the team to meet service levels and goals.
• Conduct performance reviews and develop supervisors' growth plans.
• Assist budgeting and monitor spend to meet targets.
• Use call data to improve patient and HCP experience.
• Collaborate with Program Management and IT to ensure flawless execution.
• Ensure policy compliance and prepare CAPA documentation.

Skills

Leadership

Team management

Communication

Operations excellence

Education

College Degree or equivalent experience

Job description

ConnectiveRx in Whippany, NJ leads a senior Patient Support team delivering concierge healthcare services, guiding patients through prescription journeys with proactive information, eligibility, and reimbursement support.

The Manager, Patient Support builds a high-performing team, sets performance goals, and partners with clients to ensure quality, efficiency, and compliant operations.