Senior Manager, Patient Concierge & Support

ConnectiveRx; New Jersey; On-site; USD 62,000 - 106,000; Full time

Benefits offered by this job

Bonus or commissions

Medical, dental, vision insurance

401(k) plan with employer contribution

Job summary

ConnectiveRx is seeking a Manager, Patient Support in the United States to lead a multi-team patient concierge operation, delivering program information, eligibility and reimbursement support, and a smooth prescription journey for clients.

This senior role will manage roughly 45–60 staff, drive performance and budget adherence, and collaborate with program management and IT to improve the patient experience and ensure service levels and quality in a regulated environment.

Qualifications

• 7–10 years in a healthcare setting with claims processing and high-volume call centers.
• Experience in pharmacy benefits and healthcare insurance is strongly preferred.
• Demonstrated leadership with excellent oral and written communication and organizational skills.
• Ability to drive world-class customer service and patient outcomes with strong empathy.

Responsibilities

• Sets strategic direction for the team and ensures performance against service levels; communicates results to management.
• Conducts performance reviews and coaching, develops supervisor and staff development plans.
• Assists in budget creation and helps meet budget goals; improves productivity and reduces costs.
• Collaborates with Program Management and IT to ensure flawless program execution and client updates.
• Ensures compliance with policies, procedures, and SOC-2 auditing requirements.

Skills

Leadership

Customer service excellence

Healthcare payor experience

Communication skills

Problem solving

Operational execution

Ambiguity management

Education

College degree or equivalent experience

Job description

ConnectiveRx is seeking a Manager, Patient Support in the United States to lead a multi-team patient concierge operation, delivering program information, eligibility and reimbursement support, and a smooth prescription journey for clients.

This senior role will manage roughly 45–60 staff, drive performance and budget adherence, and collaborate with program management and IT to improve the patient experience and ensure service levels and quality in a regulated environment.