White-Glove Onboarding Lead for New Hires

Cognition; San Francisco (CA); On-site; USD 110,000 - 140,000; Full time

Job summary

Cognition is hiring to lead the new-hire onboarding experience, from offer acceptance through the first week. You will design the onboarding program, create initial-week sessions, and coordinate background checks, I-9 verification, HR system setup, travel, laptop deliveries, and system access.

You’ll partner with Recruiting, IT, managers, and office teams to ensure every new hire has what they need, with a warm, proactive approach and thorough handoffs that scale as Cognition grows.

Qualifications

• Must coordinate background checks, I-9 verification, and HR records accurately.
• Manage HR system setup and onboarding checklists with attention to detail.
• Collaborate with Recruiting, IT, managers, and office teams to ensure smooth starts.

Responsibilities

• Own onboarding from offer to first week, ensuring a warm, proactive experience.
• Create and improve onboarding checklists and handoffs for future hires.
• Communicate proactively with new hires and stakeholders.
• Coordinate travel, laptop delivery, and systems access for new employees.
• Track progress and resolve delays before a new hire starts.

Skills

Proactive coordination

Employee experience

HR onboarding operations

Cross-functional follow-through

Process improvement

Low ego, ownership

Job description

Cognition is hiring to lead the new-hire onboarding experience, from offer acceptance through the first week. You will design the onboarding program, create initial-week sessions, and coordinate background checks, I-9 verification, HR system setup, travel, laptop deliveries, and system access.

You’ll partner with Recruiting, IT, managers, and office teams to ensure every new hire has what they need, with a warm, proactive approach and thorough handoffs that scale as Cognition grows.