White-Glove Community Onboarding Manager

Hotwire Communications

Orlando, Tampa (FL, FL)

On-site

USD 90,000 - 130,000

Full time

14 days+

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

401K Retirement Plan with Company Map

Paid Vacation, Sick Time, and Holidays

Hotwire Service Discounts

Job summary

Hotwire Communications in Orlando, FL seeks a Community Onboarding Manager to oversee end-to-end delivery of new residential construction projects, ensuring a premium white-glove handoff to the regional operations team.

The role builds relationships with property managers, developers, and customers, educates clients on onboarding and technology products, and drives on-time milestones across kickoff, move-in, and activation phases.

Qualifications

Bachelor’s degree or equivalent experience, preferably in project management or business.
Sr. Minimum of 5 years’ experience in telecommunications or related technical field.
Proven track record of managing all aspects of a successful project lifecycle.
Strong problem-solving skills and willingness to think outside the box.
Knowledge of cable and telecommunications products and services is a plus.
Proficient in Microsoft Excel
Previous use of Salesforce.com
Strong interpersonal skills
Skilled at working effectively with cross-functional teams.
Must embrace and display Hotwire’s White Glove culture.
Ability to Interact/Support Executive Level Leadership

Responsibilities

Maintain constant and ongoing communication regarding project status with property stakeholders.
Consistently use independent discretion to facilitate decisions that ensure excellent customer service, create, develop and maintain positive customer relationships, and provide timely responses to all inquiries regarding technology needs.
Maintain consistent presence and visibility at assigned property(s) and be responsive to requests from customers or builders’ personnel.
Engage on immediately responding to a customer or builder that is in need of immediate intervention, elevate to leadership accordingly.
Maintain weekly presence during the new construction project as well as the move-in process after TCO.
Attend any ad-hoc on-site meeting requests.
Coordinate and assist with the creation of schedules to ensure on-time delivery.
Track project tasks utilizing Site Tracker and Sales Force to ensure all milestones are met and to identify any risk points requiring escalation.
Work cross-functionally and with business partners to mitigate circumstances preventing on-time qualitative delivery while working with partners to remove internal and external restriction points that could cause delays.
Prepare meaningful daily/weekly project status and executive reports.
Meet community representatives whenever appropriate and attend kick-offs, town halls, and board meetings.
Meet with Sales Office personnel for introduction, overview, and sales material needs assessment.
Collaborate with operational teams and create orders for all operational needs, including several on-site personnel, back-office workspace, equipment, office trailer space on-premises if applicable, restroom facilities, etc., and all other necessary equipment for operational efficiency.
Obtain a qualitative list of units (end usernames and addresses) and provide all relevant information to billing to ensure accurate billing aligned with the contract.
Coordinate "pre-launch" kick-off meetings with the On-Site Operations, Construction, and Sales Teams.
Work with our Enterprise team to coordinate contract deliverables, including hardware and services to common area(s) and back-office locations.
Ensure that the common area(s) within the contract are completed before system activation.
Other duties as required or assigned