White-Glove Executive Tech Support Leader

Ppl-Corporation; Allentown (Lehigh County); Hybrid; USD 120,000 - 180,000; Full time

Job summary

PPL Corporation is seeking an Executive Technology Support Leader in Allentown, PA. This hybrid role leads executive tech services for senior leaders, delivering secure, reliable endpoints and collaboration platforms across the enterprise.

You will partner with Infrastructure, Cybersecurity, and Workplace Experience teams to drive a best-in-class support experience, aligning with business priorities and regulatory requirements.

Qualifications

• 8+ years of progressive IT experience supporting end-user technologies.
• 3+ years of leadership experience managing technical support teams.
• Experience supporting executive leadership and VIP populations.
• Strong knowledge of Microsoft 365, Teams, Windows endpoints, and collaboration tools.
• Experience with ITIL, service management, and continual service improvement methodologies.

Responsibilities

• Lead all executive and VIP technology support services across the enterprise.
• Establish and maintain a white-glove support model focused on responsiveness, discretion, professionalism, and customer satisfaction.
• Serve as the point of escalation for critical executive technology incidents and outages.
• Develop and maintain executive technology support standards, procedures, and service playbooks.
• Define the vision, strategy, and roadmap for executive technology support services.
• Partner with executive leadership to understand technology needs and align services to business priorities.
• Provide consultation and guidance on technology adoption, workplace solutions, collaboration tools, and digital productivity capabilities.
• Lead, coach, and develop Executive Technology Support personnel.
• Foster a culture of customer obsession, accountability, operational excellence, and continuous improvement.

Skills

Leadership

Executive support

Customer-focused service

Vendor management

Education

Bachelor's degree in Information Technology, Computer Science, Business, or related discipline; equivalent experience may be considered.

Tools

Microsoft 365

Teams

Windows endpoints

Mobile device management

Conference room solutions

Intune

Teams Rooms

Job description

PPL Corporation is seeking an Executive Technology Support Leader in Allentown, PA. This hybrid role leads executive tech services for senior leaders, delivering secure, reliable endpoints and collaboration platforms across the enterprise.

You will partner with Infrastructure, Cybersecurity, and Workplace Experience teams to drive a best-in-class support experience, aligning with business priorities and regulatory requirements.