White-Glove Cloud Admin – VMware, Backups & DR

Schurz Communications; Ann Arbor (MI); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Bonus

401(k) match

Health insurance

Generous PTO

Paid volunteer time off

Job summary

Otava is seeking a Cloud Administrator to provide a white-glove experience for OTAVA Cloud customers, maintaining and troubleshooting backups, patches, imaging, permissions, and Windows and Linux servers.

You will collaborate with engineers on complex migrations, troubleshoot enterprise IT issues, document solutions, and participate in on-call rotations to ensure security and reliability across hybrid cloud environments.

Qualifications

• Experience in an enterprise or managed services technology role.
• 5+ years’ experience in VMware, vSphere, hybrid and/or public clouds.
• Degree in IT, Cloud Computing, or related field, or equivalent Cloud/Data Backup experience.
• Broadcom/VMWare VCP/VCF certifications preferred.
• Technology-related certifications are a plus.
• Familiarity with Windows Server environments and AD is desirable.

Responsibilities

• Bring a collaborative, client-first mindset every day.
• Act as a professional representative of the OTAVA brand and its partners.
• Troubleshoot and remediate enterprise IT issues (backups, DR, security, patching, etc.).
• Collaborate with engineers on complex architectural changes or migrations.
• Monitor cloud environment events and participate in after-hour maintenance.
• Document solutions and update internal procedures.
• Perform OS, application, and hypervisor level administration.
• Assist with infrastructure initiatives and on-call rotation responsibilities.

Skills

Client communication

Independent work

On-call readiness

Troubleshooting

Education

IT / Cloud Computing degree or equivalent

Tools

VMware vSphere

Active Directory

PowerShell

vSAN / virtual networking

Job description

Otava is seeking a Cloud Administrator to provide a white-glove experience for OTAVA Cloud customers, maintaining and troubleshooting backups, patches, imaging, permissions, and Windows and Linux servers.

You will collaborate with engineers on complex migrations, troubleshoot enterprise IT issues, document solutions, and participate in on-call rotations to ensure security and reliability across hybrid cloud environments.