Wheelchair Agent LAX

ATM; Los Angeles (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

Paycom - ATS is seeking a Passenger Wheelchair Agent to assist and transport passengers needing special assistance to and from gates or other airport locations in a friendly, courteous and timely manner. You will read flight details, coordinate with gate staff, and ensure correct destination.

This role requires English proficiency, a valid CA driver's license or ID, the ability to stand 4–8 hours and to lift up to 350 lb, and a flexible schedule. Background checks and drug screening are required.

Qualifications

• Must be proficient in English (read, write and speak).
• Must have a valid CA Driver's License or ID.
• Able to stand 4–8 hours daily and lift heavy passengers.

Responsibilities

• Assist and transport passengers needing wheelchair assistance to/from gates.
• Lift, push, and maneuver passengers up/down stairs and in/out of wheelchairs.
• Read flight information and coordinate with gate staff to meet arrivals and destinations.
• Greet passengers and provide friendly, courteous service.

Skills

Customer service

Flexible schedule

English proficiency

Education

High School Diploma or equivalent

Job description

ESSENTIAL FUNCTIONSUnder the supervision of the supervisor or manager on duty, the Passenger Wheelchair Agent is responsible for assisting and transporting passengers that need special assistance to and from their assigned gate or other airport location in a friendly, courteous and timely manner.AgentsAssists and transports passengers requiring wheelchair assistance to/from assigned gate and/or from their arriving flights to the FIS (Federal Inspection Service) area.Safely lifts special needs passengers up/down stairs, seats of aircraft and in/out of wheelchairs.Assist with transporting mobility impaired passengers Assist passengers with completing documentation in order to be processed by US Customs.Reads appropriate paperwork to identify name, international flight information, date and special service request details to ensure special needs passengers are taken to the correct gate destination.Assists special needs passengers and unaccompanied minors in transporting and claiming personal belongings and baggage.Reads the airport monitors to determine arrival and departure information and arranges gate for incoming passengers who need special assistance.Greets passengers in a friendly and courteous manner.Uses Tracking system and or by Dispatchers to provide pickup and drop-off of special needs passengers.Communicates instructions and special services to gate agent or other personnel for passengers with special needs.Gathers wheelchairs in the concourse and returns them to the staging area for use.May assist in arranging ground transportation.Ensure all mobility impaired passengers are given adequate service.Coordinate between Wheelchair Staff and Baggage porter provider.Transport passengers out of Customs area to the meet and greet lobby area. (located at arrival level)Transport passengers to their connecting flights/terminals when appropriate.All other duties as assigned.QUALIFICATIONSMust be proficient in English (read, write and speak)Must have a flexible scheduleMust have a valid CA Driver's License or IDMust have a High School Diploma or higherAble to stay overtime to get the work done in timely prompt mannerGood customer service skillMust be able to stand 4 to 8 hours dailyAbility to push a passenger up/down a 6° slopeAbility to lift a 350 lb passenger to and from a seat, push a 350Ib passenger, and maneuver 50IbsMust pass a background check and pre-employment physical and drug screenMust be able to legally work in the U.S.A.