Airline Wheelchair Assistant

SP+; Cincinnati (OH); On-site; USD 19,286 - 26,174; Full time

Job summary

SP+ is hiring a Wheelchair Assistant in Cincinnati to help passengers with mobility needs at the airport. You will push wheelchair passengers to gates, assist with jet bridge transfers, and ensure safety checks before moving passengers.

The role emphasizes customer service, compliance with airport procedures, and teamwork with airport staff. Prior customer service experience is preferred; training and badge requirements apply.

Qualifications

• Experience in customer service is preferred.
• Strong verbal and written communication skills.
• Able to communicate clearly with customers and coworkers.

Responsibilities

• Push wheelchair passengers to and from gates.
• Roll wheelchairs safely down the jet bridge.
• Ensure wheel brakes are engaged before exiting the wheelchair.
• Complete wheelchair or incident reports as required.
• Follow dispatcher gate orders and airport procedures.
• Maintain a friendly, attentive attitude toward passengers.

Skills

Customer service

Verbal communication

Written communication

Physical stamina

Problem solving

Job description

Overview

A Wheelchair Assistant works at an airport facility and provides assistance to passengers traveling in wheelchairs.

Responsibilities

• Push wheelchair passengers to and from gates
• Roll customer-occupied wheelchair safely down the jet bridge
• Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair
• Complete any necessary wheelchair or incident reports
• Follow dispatcher gate orders
• Maintain a friendly and positive attitude and be attentive to each passenger’s individual needs
• Assist passengers with any problems, questions, or concerns
• Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities
• Exceed customer service standards
• Carry out other duties as assigned

Qualifications

• Must be at least 18 years of age
• Be authorized to work in the United States
• Must be able to clear a background and drug screen
• Must be able to lift up to 75 lbs and push a loaded wheelchair up to 300 lbs up and down inclines throughout the shift
• Experience in customer service preferred
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation to effectively communicate with internal and external customers
• Complete all required training including airport compliance
• Able to obtain an airport badge

Appearance Guidelines

• For all male employees a fully grown mustache, beard or goatee is permitted
• Facial hair must be neatly trimmed and may not present an unkempt appearance
• No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management
• Clean and well-maintained approved uniforms must be worn on shift
• Additional requirements as specified by management

Physical and Work Environment

While performing the duties of this job, the employee is regularly required to use hands and fingers to communicate with customers and colleagues. The employee may sit, reach with hands and arms, stand, and walk. The employee may need to climb, balance, stoop, kneel, crouch, twist, turn, stretch, and bend. The employee must be able to lift and move up to 75 pounds regularly and move in a relatively quick manner. Specific vision abilities required include close vision, peripheral vision, and the ability to adjust focus.