JFK Wheelchair Lead Agent F/T

Ermc-Aviation-LL; New York (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Flight Benefits – exclusive travelpriv

Competitive pay with daily access to*

Job summary

Ermc-Aviation-LL is seeking a Lead Agent to supervise and perform wheelchair assistance duties at the airport, coordinating with Delta Air Lines personnel and gate staff to ensure safe, efficient passenger transfer.

The role combines hands-on passenger support with supervisory responsibilities in a fast-paced airport environment. Local residency and valid ID are required, with pre-employment screening and a strong customer-service background.

Qualifications

• One plus year of relevant experience, with customer service in addition to supervisory experience.
• Must be a local (in-state) resident.
• Valid State ID.
• Successfully pass pre-employment screening and background check.
• Must be at least 18 years of age.
• Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.

Responsibilities

• Assigns activities of wheelchair agents and ensures completion of tasks for safe, transportation of passengers.
• Assists and transports passengers requiring wheelchair assistance at the airport to/from gate.
• Carefully lifts special needs passengers up/downstairs of aircraft and in/out of wheelchairs in a safe manner.
• Reads appropriate paperwork to identify name, flight information, date and special service request details to ensure special needs passengers are taken to the correct destination.
• Assists special needs passengers in transporting and claiming personal belongings and baggage.
• Reads the airport monitors to check arriving and departing information and sets up gate staffing in partnership with the dispatcher for incoming passengers who need special assistance.
• Greets and escorts special needs passengers in a friendly and courteous manner.
• Uses Avtech system to report pick-up and drop-off of special needs passengers.
• Communicates instructions and special services to gate agent or other personnel for passengers requiring special needs.
• Gathers wheelchairs in the concourse and returns them to the staging area for usage.
• Establishes good working relationships with our client Delta Air Lines, inc, personnel.

Skills

Customer service

Supervisory experience

Job description

Essential Functions:

• Assigns activities of wheelchair agents and ensures completion of tasks for safe, transportation of passengers.
• The Lead Agent position is a working, supervisory position and as such, Lead Agents perform wheelchair duties as follows:
• Assists and transports passengers requiring wheelchair assistance at the airport to/from gate.
• Carefully lifts special needs passengers up/downstairs of aircraft and in/out of wheelchairs in a safe manner.
• Reads appropriate paperwork to identify name, flight information, date and special service request details to ensure special needs passengers are taken to the correct destination.
• Assists special needs passengers in transporting and claiming personal belongings and baggage.
• Reads the airport monitors to check arriving and departing information and sets up gate staffing in partnership with the dispatcher for incoming passengers who need special assistance.
• Greets and escorts special needs passengers in a friendly and courteous manner.
• Uses Avtech system to report pick-up and drop-off of special needs passengers.
• Communicates instructions and special services to gate agent or other personnel for passengers requiring special needs.
• Gathers wheelchairs in the concourse and returns them to the staging area for usage.
• Establishes good working relationships with our client Delta Air Lines, inc, personnel
• All other duties as assigned

Basic Qualifications

• One plus year of relevant experience, with customer service in addition to supervisory experience.
• Must be a local (in-state) resident.
• Valid State ID.
• Successfully pass pre-employment screening and background check.
• Must be at least 18 years of age.
• Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• Prior experience necessary working in a fast-paced environment under time constraints.
• Must be able to maintain composure and professionalism when dealing with the frontline and customers all while answering the phone.
• Must be open minded and ready to work as part of a detail-oriented team.
• Strong work ethic.
• Ability to work in a team-oriented environment.
• Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role.
• Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.
• Able to communicate information and instructions verbally and/or via radio equipment.
• Able to communicate effectively in a professional manner.
• Able to work quickly and efficiently to meet tight time restrictions.
• Must have flexible availability.
• Flight Benefits – exclusive travel privileges for yourself and your family with Delta Airlines
• Competitive pay with daily access to earned wages