Wheelchair Agent

Grupo EULEN; Hempfield Township (Westmoreland County); On-site; USD 17,000 - 22,000; Full time

Job summary

Grupo Eulen is hiring at the airport to provide passenger transport services, including wheelchair assistance and connection support. The role requires reading airline documents and maintaining a professional demeanor with travelers at all times.

Candidates should demonstrate strong customer service, the ability to lift 70 lbs, and the stamina to stand or walk for long periods. Training will be provided; equal opportunity employer.

Qualifications

• Customer service experience preferred.
• Must be able to lift 70lbs or more.
• Stand, squat, kneel, and walk 70% or more of the scheduled time.
• Maintain customer service professionalism under pressure and in a stressful environment.
• Read airline boarding passes.
• Always be professional in appearance and manners to passengers and any other person at the airport.
• Training will be provided. Great customer service skills.

Responsibilities

• Transports passengers requiring wheelchair service within the terminal and aircraft.
• Must be able to read airline tickets, monitors, various domestic and international forms, and airline city codes.
• Transporting passengers to a connecting flight operated by a different carrier.
• Always be professional in appearance and manners to passengers and any other person at the airport.
• Stand, walk, or kneel for extended periods and maintain customer service under pressure.
• Great customer service skills.

Skills

Customer service

Able to lift 70 lbs

Read airline documents

Professional appearance

Education

High School or better

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following, but are not limited to:

• Transports passengers requiring wheelchair service within the terminal and aircraft
• Must be able to read airline tickets, monitors, various domestic and international forms, and airline city codes.
• Transporting passengers to a connecting flight operated by a different carrier
• Always be professional in appearance and manners to passengers and any other person at the airport
• Be able to stand, squat, kneel, and walk 70% or more of the scheduled work time Be able to maintain customer service professionalism while under pressure and stressful environment
• Great Customer Service skills

QUALIFICATIONS

• Customer Service experience preferred
• Must be able to lift 70lbs or more
• Be able to stand, squat, kneel, and walk 70% or more of the scheduled to work time.
• Be able to maintain customer service professionalism while under pressure and stressful environment
• Stand for several hours at a time. Must be able to read airline boarding pass
• Always be professional in appearance and manners to passengers and any other person with the airport
• Training will be provided. Great customer service skills

Grupo Eulen is an equal opportunity employer and will consider all applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, and all other protected classes recognized or any other characteristic protected under applicable federal, state, or local law

Education

Preferred

• High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.