WHEELCHAIR AGENT (FULL TIME)

Paycom - ATS; Kansas City (MO); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Scheduling Options

Airport/Airline industry experience

Career Growth Opportunities

Advancement Into Leadership

Job summary

Huntleigh USA is hiring a Wheelchair Agent at Kansas City International Airport (MCI) to assist travelers needing wheelchair transportation while delivering outstanding customer service.

Ideal candidates will be 18+, possess a HS diploma, and be eligible to work in the United States. Bilingual abilities are encouraged, with opportunities for cross-training in other airport roles and potential for career growth within Huntleigh USA.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Reliable transportation.
• Eligible to work in the United States.
• Ability to pass an FBI background check.
• Bilingual candidates encouraged; second language preferred but not required.

Responsibilities

• Safely transport passengers throughout airport terminals and facilities.
• Assist passengers in and out of wheelchairs as needed.
• Provide directions and general airport information.
• Deliver exceptional customer service to passengers, airline personnel, and the public.
• Coordinate assignments with dispatch and airline gate agents.
• Comply with TSA requirements and security procedures.
• Maintain wheelchair trip logs and related documentation.
• May be cross-trained for additional airport service roles.

Skills

Strong communication

Interpersonal skills

Bilingual (preferred)

Professional demeanor

Education

High school diploma or equivalent

Job description

Job Details: Job Location: KANSAS CITY MO - KANSAS CITY, MO, Salary Range: $15.00 - $15.00Hourly,

Wheelchair Agent - Full-Time

Location: Kansas City International Airport (MCI)

Company: Huntleigh USA

Pay Rate: $15.00 per hour

Schedule: Full-Time

Requirements: Holiday and weekend availability required. Overtime may be available based on operational needs.

Immediate Hiring Need

Why Join Huntleigh USA?

Huntleigh USA is seeking customer-focused individuals to join our team at Kansas City International Airport (MCI). This position offers an exciting opportunity to work in a fast-paced airport environment while assisting travelers and making a positive impact on their journey.

Team members may also have opportunities to be cross-trained in additional operational roles, including:

• Bag Runner
• Escort Agent
• Southwest Turn Clean (Cabin Cleaner)

If you enjoy helping people, working as part of a team, and building a career in the aviation industry, we encourage you to apply.

Benefits (Eligibility Varies by Location)

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Flexible Scheduling Options
• Airport and Airline Industry Experience
• Career Growth Opportunities
• Advancement Into Leadership Positions Within Huntleigh USA

Position Objective

The Wheelchair Agent assists airline passengers who require or request wheelchair transportation services throughout the airport while delivering exceptional customer service. This role is essential in ensuring passengers receive safe, courteous, and efficient assistance throughout their travel experience.

General Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Reliable transportation
• Eligible to work in the United States
• Ability to pass an FBI background check
• Bilingual candidates are encouraged to apply; second language proficiency is preferred but not required

Preferred Qualifications

• Previous customer service experience preferred
• Professional demeanor and appearance
• Strong communication and interpersonal skills
• Positive attitude and willingness to assist others
• Passion for helping people from diverse backgrounds
• Ability to work effectively in a fast-paced environment

Duties and Responsibilities

• Safely transport passengers throughout airport terminals and facilities
• Assist passengers in and out of wheelchairs as needed
• Provide directions and general airport information
• Deliver exceptional customer service to passengers, airline personnel, and the public
• Coordinate assignments and passenger information with dispatch and airline gate agents
• Comply with all Transportation Security Administration (TSA) requirements and security procedures
• Complete incident reports for accidents or unusual events
• Maintain accurate wheelchair trip logs and related documentation
• Support operational needs and perform other duties as assigned
• May be cross-trained and assigned to additional airport service roles as needed

Physical Requirements

• Must be able to lift, carry, and support up to 75 pounds or more
• Must be able to push wheelchairs and assist passengers safely
• Ability to stand, walk, bend or stoop
• Ability to work indoors and outdoors in varying weather conditions
• Ability to remain active for extended periods during the workday

Work Environment

This position is performed in an active airport environment with constant interaction with passengers, airline personnel, and the public. Employees may be exposed to varying weather conditions, moderate noise levels, and a fast-paced operational setting.

Equal Employment Opportunity

Huntleigh USA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status or any other protected status under applicable federal, state, or local law.