WFT Case Manager

Goodwill Industries of Wayne and Holmes Counties; Wooster (OH); On-site; USD 19,000 - 27,000; Full time

Job summary

Goodwill Industries of Wayne and Holmes Counties, Inc. seeks a dedicated WFT Case Manager to support individuals toward self-sufficiency. You will perform case management, intake, and ongoing reviews, maintaining records and progress in the database.

The role involves regular meetings with consumers, collaborative teamwork, and potential driving responsibilities to support services across Wayne County. A valid driver’s license is required.

Qualifications

• Strong communication and interpersonal skills are essential.
• Experience in human services and case management is preferred.
• Knowledge of coordinating with community resources is beneficial.

Responsibilities

• Case management and assessment of consumers assigned by Case Management Supervisor.
• Provide on-site case management services as needed in Wayne County Schools.
• Maintain complete records for all consumers and complete intake procedures.

Skills

Communication skills

Organizational skills

Team collaboration

Education

College degree in Human Services

High school diploma or equivalent with experience

Job description

Are you passionate about helping others reach their potential? Do you want to make a meaningful impact in your community? We're looking for a dedicated and compassionate WFT Case Manager to join our team and support individuals on their path to self-sufficiency and success.

ESSENTIAL FUNCTIONS:

• Case Management and assessment of consumers assigned by Case Management Supervisor. This includes CCMEP.
• May provide on-site case management services throughout Wayne County Schools
• Maintains complete records on all consumers receiving services as assigned
• Performs intake for consumers
• Meets with consumers on a weekly basis to review progress on service plans and updates progress in the Consumer Database
• Attends meetings and case staffings as required for each consumer
• Initiates, maintains and documents service provided for consumers and updates in the consumer database
• Prepares required reports on all consumers and trainees
• Provides progress reports for the Case Management Supervisor on a weekly basis for everyone served.
• Works directly with consumers and trainees in all phases of the rehabilitation process
• Provides retention services to consumers
• May function as a driver when needed
• Performs other duties as assigned by the Case Management Supervisor and the Mission Services Director

REGULAR DUTIES:

• Maintains a good working relationship and provide excellent customer service to all consumers, staff, customers and supervisors
• Has respect for the feelings of others, is courteous and possesses the ability to build effective internal and external relationships
• Communicates clearly and effectively, both verbally and written with all staff
• Complies with all established work rules, policies, procedures and safety rules
• Represents the organization in a professional and courteous manner
• Is able to educate stakeholders and community about the entire agency

WHO YOU ARE:

• A strong communicator with a passion for helping others
• Organized, dependable, and detail-oriented
• Comfortable working both independently and as part of a team
• Respectful, professional, and able to build positive relationships

QUALIFICATIONS:

• Education: College degree in a Human Services-related field preferred, but not required (High school diploma or equivalent with relevant experience accepted)
• Experience: 3 years in a related field preferred
• Certification: CPR/First Aid (can be obtained upon hire)
• Other: Valid driver’s license and insurability or ability to provide reliable transportation

All candidates must pass a background check and drug/alcohol screening prior to employment

WHY JOIN GOODWILL?

• Make a positive impact in your community every day
• Work in a supportive, mission-driven organization
• Opportunities for training and professional development
• Be part of a trusted nonprofit with a strong local presence

Pay Rate: $16.75 per hour