WFS FCS Housing Specialist

Goodwill Industries of the Inland Northwest; Spokane (WA); On-site; USD 30,000 - 39,000; Full time

Job summary

Goodwill Industries of the Inland Northwest is seeking a Housing Services Specialist to support Foundational Community Supports (FCS) in Spokane, WA. The role emphasizes helping participants secure housing through direct and indirect services, assessing housing needs, and coordinating landlord referrals.

Requires a Bachelor's degree in human or social services or equivalent experience, plus credentials such as CESP or CRC, or an Associate degree with three+ years in supported employment.

Qualifications

• Bachelor's degree in human or social services from an accredited college or university with relevant experience.
• Possession of a Certified Employment Support Professional (CESP) credential.
• Possession of a Certified Rehabilitation Counselor (CRC) credential.
• Associate degree with three+ years of demonstrated experience in supported employment or related services.

Responsibilities

• Help participants achieve housing stability and access needed assistance.
• Document participant housing requirements.
• Identify household barriers affecting housing options.
• Gather information about participants' prior housing situations.
• Develop housing searches and locate landlords willing to rent.
• Coordinate supportive services to maintain stable housing.
• Ensure compliance with State and Federal Fair Housing Laws.
• Use community networks to locate housing and make referrals as needed.
• Participate in meetings and staffings to review IHP effectiveness.
• Explain and provide information on the coordinated entry process.
• Assist with development and implementation of programs and services.
• Screen referrals for appropriate program options.
• Maintain good working relationships with participants, referral agencies, landlords, and team.
• Follow up on participant progress and provide encouragement.
• Ensure paperwork is current, accurate, and compliant with case notes.
• Enter required data into the Participant Case Management database.
• Provide services in line with Goodwill policies and CARF standards; ensure safety.
• Assist participants in achieving the highest level of independent functioning.
• Facilitate Person-Centered Planning to determine housing goals and oversee progress.
• Model professional work behaviors and interpersonal skills.
• Inform business, labor, and the public about Goodwill services and opportunities.
• Collaborate with Workforce and Family Services to provide participant services.
• Follow all safety-related policies and directives; wear PPE as required.
• Maintain agency confidentiality and comply with health, safety, and fire standards.

Education

Bachelor's degree in human or social services

Certified Employment Support Professional

Certified Rehabilitation Counselor

Associate degree with three or more years of demonstrated experience

Job description

Closes: 10/4/26 - Spokane, WA - Full-time/Hourly

Wage: $25.00 p/h

Employment Benefits: https://discovergoodwill.org/benefits/

Provide support services to participants in the Foundational Community Supports (FCS) program. Provide housing services to participants to execute Individual Housing Plans (IHP) that enhance housing security to eligible participants through direct & indirect service provision in Goodwill (GIIN) & partner agencies. Must pass driving record & background check.

Education &/or Experience: Bachelor's degree in human or social services from an accredited college or university & at least two years of demonstrated experience providing supported employment or similar services; be a certified employment support professional; be a certified rehabilitation counselor; or Associate degree with three or more years of demonstrated experience providing supported employment or similar services.

Essential Duties & Responsibilities include the following:

• Effectively assist and ensure that participants receive the assistance needed to promote housing stability.
• Establish & document participant housing requirements.
• Determine the participant's household barriers that may limit the housing options available to the household.
• Gather & record information about the participant's prior housing situation.
• Develop housing searches, locate landlords willing to rent to participant, perform housing inspections & all other housing related tasks required.
• Coordinate &/or provide supportive services needed by the participant to achieve & maintain stable housing.
• Understand & perform duties within compliance with State & Federal Fair Housing Laws.
• Use informal community networks, as needed, to locate housing & make referrals as necessary in support of IHP.
• Participate in meetings, staffings, & other activities as directed to promote & review the effectiveness of IHP.
• Explain & provide written information on coordinated entry process to eligible & ineligible participants so they may access as many resources as possible.
• Conduct other services & activities in concern with FCS program guide & at the direction of the Goodwill Program Manager.
• Assist with the development & implementation of programs & services.
• Assist with screening of referrals for appropriate program & service options.
• Establish & maintain good working relationships with participants, referral agencies, landlords & all team members.
• Follow up on participant progress, providing encouragement.
• Ensure all paperwork & related activities are current, accurate, & in compliance. Includes case notes, & other documentation required by the program or Goodwill management.
• Enter required data into the Participant Case Management database in a timely & accurate manner.
• Provide services in accordance with Goodwill policies, CARF standards, & principles of safety.
• Assist participants in achieving the highest level of independent functioning while receiving services.
• Facilitate Person Centered Planning to determine housing goals, recommend appropriate services to achieve goals, & oversee the program & goals agreed upon.
• Model appropriate work behaviors & interpersonal skills.
• Inform business, labor, & the general public about Goodwill services & available potential employees.
• Work collaboratively with Workforce and Family Services to provide participant services.
• Follow all policies, procedures, and directives of GIIN assuring safety of personnel or property.
• Properly wear and maintain all required Personal Protective Equipment (PPE).
• Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.
• Comply with all health, safety, and fire standards and all local, state, and federal regulations (WISHA & OSHA).
• Other duties as assigned.