WFM Systems Analyst - Modernization & Stakeholder Partner

Fidelity Investments Inc.; Salt Lake City (UT); On-site; USD 90,000 - 120,000; Full time

Job summary

Fidelity Investments Inc. is seeking a seasoned Business/Systems Analyst to help modernize our Workforce Management capabilities.

You will partner with business leaders to translate needs into scalable system designs, document current and future processes, and drive validation through workshops and acceptance criteria. You will collaborate with engineering, product, and analytics teams to ensure traceability from requirements to implementation, while maintaining clear documentation and ensuring

Qualifications

• 5+ years in business or systems analysis.
• Experience in technology transformation initiatives.
• Strong requirements elicitation skills.
• Knowledge of WFM concepts and metrics.
• Understanding of APIs, integrations, and architectures.
• Ability to bridge business and technical teams.
• Strong communication and analytical skills.

Responsibilities

• Partner with business leaders to document current-state processes and define future-state capabilities.
• Lead requirements workshops and stakeholder interviews.
• Translate needs into user stories, use cases and acceptance criteria.
• Decompose WFM functions into scalable system components.
• Collaborate with architects on data models and integrations.
• Define system interactions across WFM, ACD, CRM, and analytics.
• Create process flows, diagrams, and data mappings.
• Define non-functional requirements like scalability and performance.
• Support vendor evaluations and fit-gap analysis.
• Partner with engineering during build and testing phases.
• Ensure traceability from requirements to implementation.
• Maintain documentation such as product and requirement documents.

Skills

Business analysis

Systems analysis

Tech transformation

WFM concepts

APIs & integrations

Communication

Analytical skills

Job description

Fidelity Investments Inc. is seeking a seasoned Business/Systems Analyst to help modernize our Workforce Management capabilities.

You will partner with business leaders to translate needs into scalable system designs, document current and future processes, and drive validation through workshops and acceptance criteria. You will collaborate with engineering, product, and analytics teams to ensure traceability from requirements to implementation, while maintaining clear documentation and ensuring