Founding VP of Engineering, WFM Platform

Fidelity Investments Inc.; Durham (NC); Sur place; USD 300 000 - 520 000; Plein temps

Résumé du poste

Fidelity Investments is seeking a founding VP of Engineering to lead the delivery of Fidelity’s Workforce Management platform from design to GA and beyond. You will stand up the engineering organization, set delivery cadence and quality standards, and be accountable for on-time production deployment.

Collaborate with architecture, Contact Center, product stakeholders, and the program office. You will build and lead global engineering teams, drive cloud-native design, and establish strong

Qualifications

• 15+ years of software engineering experience, with enterprise-scale SaaS
• 7+ years of engineering leadership experience
• Track record of leading global engineering organizations across geographies
• Strong understanding of workforce management for contact centers
• Hands-on familiarity with constraint-based optimization or OR approaches for scheduling
• Technical experience in Java and AWS
• Experience building/operating cloud-native, distributed systems and APIs
• Strong production ownership mindset and operating excellence
• Executive communication skills for leadership
• Comfort operating in a regulated financial-services environment

Responsabilités

• Own end-to-end engineering delivery for the WFM platform's initial GA and roadmap
• Build and lead the WFM engineering organization: hire, structure, manage teams
• Translate target architecture into engineering execution with the architecture team
• Ensure services have SLOs, observability, resilience, security, and production readiness
• Establish engineering standards for cloud-native development and event-driven architecture
• Report delivery status and risks to senior leadership and elevate risks early
• Represent WFM engineering in cross-program planning with Contact Center engineering
• Foster ownership, technical excellence, and high accountability with measurable business impact

Connaissances

Enterprise SaaS

Engineering Leadership

Global Teams

Java

AWS

CI/CD

Operational Excellence

AI-assisted Development

Outils

OR-Tools

CP-SAT

CI/CD Toolchains

Description du poste

Fidelity Investments is seeking a founding VP of Engineering to lead the delivery of Fidelity’s Workforce Management platform from design to GA and beyond. You will stand up the engineering organization, set delivery cadence and quality standards, and be accountable for on-time production deployment.

Collaborate with architecture, Contact Center, product stakeholders, and the program office. You will build and lead global engineering teams, drive cloud-native design, and establish strong