WFM Systems Administrator — Time & Attendance

Delta System & Software, Inc.; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Delta System & Software, Inc. is seeking an experienced Workforce Management (WFM) Administrator to administer and maintain our WFM system, covering schedules, pay codes, accruals, and labor categories. You will perform audits, validate data, and support upgrades in collaboration with HRIS and Payroll teams.

The role requires strong attention to detail, multi-site exposure, and knowledge of labor laws. You will train managers, maintain SOPs, and resolve timekeeping and scheduling issues to

Qualifications

• Associate's degree required or five years' equivalent experience.
• Bachelor's degree preferred for broader opportunities.
• Four years' experience administering Workforce Management or time and attendance systems.
• Experience in multi-site and hourly workforce environments preferred.
• Experience supporting payroll and HRIS system integrations preferred.
• Knowledge of WFM and time & attendance systems, including configuration and support.
• Ability to use ticketing systems (Cherwell, ServiceNow) to track requests.

Responsibilities

• Administer and maintain the WFM system, including schedules, pay codes, accruals, and labor categories.
• Perform system audits and data validation for accuracy, rule compliance, and data integrity.
• Support system upgrades, releases, and regression testing with HRIS.
• Monitor daily timekeeping and resolve exceptions, missed punches, pay rule errors, and scheduling issues.
• Partner with Payroll to support accurate pay processing, period close activities, and payroll deadlines.
• Serve as primary WFM contact for inquiries, troubleshooting issues and escalation of defects.
• Maintain SOPs, job aids, and configuration documentation for workforce policies and system rules.
• Ensure timekeeping and scheduling practices comply with labor laws, company policies, and union agreements; support audits.
• Train managers and employees on WFM usage and site launches; assist with conversions and approvals.

Skills

Attention to detail

Communication skills

WFM knowledge

Time and attendance

Labor law knowledge

Education

Associate's degree in Business/HR/IS or related field

Bachelor's degree preferred

Tools

Cherwell

ServiceNow

Job description

Delta System & Software, Inc. is seeking an experienced Workforce Management (WFM) Administrator to administer and maintain our WFM system, covering schedules, pay codes, accruals, and labor categories. You will perform audits, validate data, and support upgrades in collaboration with HRIS and Payroll teams.

The role requires strong attention to detail, multi-site exposure, and knowledge of labor laws. You will train managers, maintain SOPs, and resolve timekeeping and scheduling issues to