WFM Solutions Architect (UKG) – Forecasting & Scheduling Lead

CVS Health

West Virginia

Hybrid

USD 107,000 - 284,000

Full time

13 days ago

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Job summary

CVS Health is seeking a seasoned Workforce Management (WFM) Techno-Functional Expert to lead the design and delivery of enterprise-grade scheduling and labor forecasting capabilities. This role owns the end-to-end functional lifecycle across demand forecasting, staffing plans, and schedule generation—partnering closely with business stakeholders, product, engineering, and vendors.

The ideal candidate brings deep hands-on expertise configuring and optimizing WFM platforms (e.g., Infor, UKG,

Qualifications

7+ years delivering Workforce Management solutions with deep expertise in forecasting, staffing, and scheduling.
7+ years' experience working with WFM scheduling constructs (rules, templates, shifts, optimization constraints) and forecasting concepts.
6+ years' experience configuring, customizing, and debugging WFM solutions.

Responsibilities

Lead discovery workshops with business stakeholders to understand demand drivers, arrival patterns/seasonality, labor standards, staffing strategies, and scheduling pain points; translate findings into actionable requirements and priorities.
Drive fit-gap analysis across vendor/product options and current‑state tools; recommend the right functional approach with clear tradeoffs and decision rationale.
Define scheduling design patterns: shift templates, rules, segment windows, trial schedule sets, and schedule optimization constraints; ensure designs support business realities and compliance.