WFM Solutions Architect - Tech-Functional Lead

Jobtailor; Idaho; On-site; USD 120,000 - 180,000; Full time

Job summary

Jobtailor in Idaho invites a senior Workforce Management leader to steer forecasting, staffing, and scheduling initiatives across complex operations. You will collaborate with HR, operations, and technology to design scalable WFM architectures and data-driven operating models.

You will own end-to-end lifecycle execution for enhancements and defects, drive governance for accuracy and transparency, and lead cross-functional teams to deliver measurable operational outcomes.

Qualifications

• 7+ years delivering Workforce Management solutions with deep expertise in forecasting, staffing, and scheduling.
• 7+ years’ experience working with WFM scheduling constructs and forecasting concepts.
• 6+ years’ experience configuring, customizing, and debugging WFM solutions.
• 5+ years' experience with large enterprise WFM platforms such as Infor WFM/Workbrain, UKG, Legion, or similar tools.
• 3+ years’ partnering with SaaS vendors to deliver business outcomes.
• 3+ years working in Agile environments.
• 3+ years demonstrating excellent communication and stakeholder leadership skills.
• 2+ years’ experience demonstrating analytical problem-solving and decision-making skills.
• 2+ years demonstrating a growth mindset while developing self and others.

Responsibilities

• Lead discovery workshops with business stakeholders to understand demand drivers, arrival patterns/seasonality, labor standards, staffing strategies, and scheduling pain points.
• Drive fit-gap analysis across vendor/product options and current-state tools.
• Design forecasting workflows and operating model to produce reliable demand and staffing plans.
• Define scheduling design patterns to ensure designs support business realities and compliance.
• Establish solution guardrails for accuracy, auditability, and transparency.
• Partner with engineering/technology leads to convert functional designs into configuration and build plans.
• Drive end-to-end lifecycle execution for enhancements, defects, and releases.
• Define reporting and analytics needs across forecasting accuracy, staffing vs. plan, and operational outcomes.
• Serve as the functional point leader across HR, operations, and technology teams.

Skills

Forecasting

Staffing

Scheduling

WFM Configuration

WFM Customization

Analytics

Reporting

Fit-Gap Analysis

Operational Outcomes

Communication

Stakeholder Leadership

Analytical Problem-Solving

Decision-Making

Growth Mindset

Tools

Infor WFM

Workbrain

UKG

Legion

SaaS Platforms

Job description

Jobtailor in Idaho invites a senior Workforce Management leader to steer forecasting, staffing, and scheduling initiatives across complex operations. You will collaborate with HR, operations, and technology to design scalable WFM architectures and data-driven operating models.

You will own end-to-end lifecycle execution for enhancements and defects, drive governance for accuracy and transparency, and lead cross-functional teams to deliver measurable operational outcomes.