WFM Solutions Architect: Forecasting, Staffing, Scheduling

CVS Health; Virginia; Hybrid; USD 107,000 - 284,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement savings

Wellness programs

Paid time off

Job summary

CVS Health is seeking a seasoned Workforce Management Techno-Functional Expert to lead design and delivery of enterprise-grade scheduling and labor forecasting capabilities. You will own end-to-end functional lifecycle across demand forecasting, staffing plans, and schedule generation, collaborating with business stakeholders, product, engineering, and vendors.

The role emphasizes leading design, delivery, reporting, and adoption, with a strong focus on governance, scalability, and

Qualifications

• 7+ years delivering Workforce Management solutions with deep expertise in forecasting, staffing, and scheduling.

Responsibilities

• Lead discovery and translate findings into actionable requirements and priorities.
• Design forecasting workflows and operating model to produce reliable demand and staffing plans.
• Define scheduling design patterns and constraints to support business realities and compliance.
• Partner with engineering/technology leads to convert functional designs into configuration and build plans.
• Own end-to-end lifecycle for enhancements, defects, and releases with proper documentation.

Skills

Forecasting

Staffing

Scheduling

Agile environments

Stakeholder leadership

Communication

Vendor negotiation

Analytical thinking

Growth mindset

Education

Bachelor's degree or equivalent

Tools

Infor WFM/Workbrain

UKG

Legion

Job description

CVS Health is seeking a seasoned Workforce Management Techno-Functional Expert to lead design and delivery of enterprise-grade scheduling and labor forecasting capabilities. You will own end-to-end functional lifecycle across demand forecasting, staffing plans, and schedule generation, collaborating with business stakeholders, product, engineering, and vendors.

The role emphasizes leading design, delivery, reporting, and adoption, with a strong focus on governance, scalability, and